Pharmacy Workflow Solutions

Pharmacy Workflow Solutions by EnlivenHealth® are designed to streamline and optimize the workflow processes within pharmacies. These solutions are tailored to meet the needs of pharmacies of all sizes, from small independent pharmacies to large retail chains. According to the vendor, pharmacists, pharmacy technicians, pharmacy managers, pharmacy owners, and professionals in the healthcare industry can benefit from these solutions.

Key Features

Personalized Interactive Voice Response (IVR): The cloud-based IVR system allows patients to navigate the pharmacy 24/7 via phone without speaking to a staff member. It identifies patients by phone number, securely authenticates them, and presents prescriptions ready for refill while providing status updates on medications in the refill process.

Outbound Communications: The pharmacy communications software delivers personalized, accurate, and timely messaging to patients. It automates and customizes pharmacy messaging through outbound phone calls, SMS texting, and email, including refill reminders to improve medication adherence and increase script growth.

Patient Mobile App: The mobile app empowers patients to refill and manage prescriptions in real-time. It provides notifications about medications and pharmacy offers, along with additional features such as location-based surveys, appointment scheduling, push notifications, and daily dose reminders.

Touchpoint Management: This digital patient engagement solution automates patient communications through outbound calls, SMS texting, and email. It streamlines pharmacy workflows, reduces time spent on repetitive tasks, and helps improve medication adherence, patient outcomes, and satisfaction.

MedBill: The medical billing software simplifies the billing process for all payer types and optimizes reimbursements for clinical services like flu shots, supplies, and medication therapy management. It tracks refills, rentals, secondary and held claims, and provides detailed claims history reporting.

Econcile: The pharmacy claims reconciliation solution efficiently manages third-party receivables and payments for prescription claims. It helps reduce unreconciled payments and improves financial management.

Automated Prescription Processing: This feature streamlines the prescription processing workflow by automating tasks such as prescription intake, data entry, and insurance verification. It reduces manual errors, improves accuracy by automatically populating patient information and medication details, and integrates with pharmacy management systems.

Inventory Management: The inventory management feature tracks and manages pharmacy inventory, including medication stock levels, expiration dates, and reordering. It sends automated alerts and notifications when inventory levels are low or when medications are nearing expiration, helping optimize inventory control and reduce waste.

Workflow Optimization: This feature analyzes and optimizes pharmacy workflow processes to increase efficiency and reduce bottlenecks. It automates task assignments and prioritization, ensuring smooth operations and timely completion of tasks. Visual dashboards and reports monitor workflow performance and identify areas for improvement.

Patient Communication and Engagement: This feature facilitates communication between the pharmacy and patients through various channels such as SMS, email, and mobile apps. It sends automated reminders for prescription refills, medication adherence, and health screenings, enabling patients to request refills, schedule appointments, and access medication information online.