PHENICIA

PHENICIA is a software solution designed for workforce planning and optimization. According to the vendor, it offers a range of features and modules that can be customized to meet the specific needs of businesses of all sizes. It caters to various professions and industries, including retail (specifically the grocery and hypermarket sectors), call centers, virtual customer service centers, and distribution centers.

Key Features

Customizable Workforce Planning: According to the vendor, PHENICIA provides a customizable base for workforce planning, allowing organizations to tailor the solution to their specific requirements. Additional modules can be added to extend functionality based on business needs.

Optimized Personnel Schedules: The vendor claims that PHENICIA generates optimized personnel schedules, taking into account defined parameters to ensure optimal coverage of needs. It also offers the flexibility to modulate (annualize) schedules and adapt them to potential carpooling needs.

Predicted Flows and Workload: According to the vendor, PHENICIA generates predicted personnel requirements based on daily statistics retrieved through the cash register hub. It utilizes historical activity data to produce a day-by-day and hourly load forecast, using the Erlang C approach.

Resource Sizing: The vendor states that PHENICIA helps determine the necessary workforce to cover defined needs based on contract type (full-time or part-time). This feature is particularly useful for starting new activities or evolving existing ones.

Detachments and Meetings Management: According to the vendor, PHENICIA efficiently manages exceptional assignments for hosts and hostesses, integrating these unavailability factors into optimization or post-optimization positioning.

Breaks Management: The vendor claims that PHENICIA calculates the optimal distribution of planned breaks for scheduled personnel based on established rules, ensuring efficient use of resources.

Post Assignment Optimization: According to the vendor, PHENICIA optimizes the assignment of positions to personnel, providing cashiers with information about their physical position during activity. This feature addresses typical cashier layout needs such as opening/closing, prioritization, and limited item counts.

DRIVE (Click and Collect) Optimization: The vendor states that PHENICIA optimizes resources for personnel managing DRIVE services, transforming a volume of hours into workforce based on a specific distribution model.

Database Management: According to the vendor, PHENICIA provides archiving of flows and inactive personnel files, as well as managing personnel functions within the establishment. It also adds a new function to the WEB module, serving as an exchange platform for schedules.

Personnel Management and Control: The vendor claims that PHENICIA presents a new format for absences and tracks vacation allocations. It provides monthly analysis of absenteeism and turnover rates, offering insights for effective personnel management.