PhoneTrack

PhoneTrack is a platform that offers call tracking and call analytics solutions. According to the vendor, it is designed to help businesses of various sizes, from small startups to large enterprises, identify the sources of incoming calls, recover missed opportunities, analyze call performance, and more. PhoneTrack is used by marketing teams, sales teams, management teams, agencies, call centers, customer service departments, advertising agencies, and healthcare providers, among other professions and industries.

Key Features

Call Tracking: According to the vendor, PhoneTrack allows businesses to track and identify the sources of incoming phone calls, helping them understand which campaigns or channels are generating leads. It provides customizable call tracking numbers, allowing businesses to assign unique numbers to different marketing campaigns or channels to measure their effectiveness and ROI.

Integration with Google Ads and other 38 tools: PhoneTrack integrates with Google Ads and 38 other tools, according to the vendor, allowing businesses to track and analyze phone calls generated from their advertising campaigns and other marketing channels.

Value of Opportunity: The vendor claims that PhoneTrack provides a value of opportunity feature, which helps businesses determine the potential value of each phone call, allowing them to prioritize and focus on high-value leads.

Real-time Reporting: PhoneTrack offers real-time reporting capabilities, according to the vendor, providing businesses with up-to-date insights on call volumes, lead sources, and other key metrics.

IVR Mapping: PhoneTrack enables businesses to map their Interactive Voice Response (IVR) systems, according to the vendor, allowing them to analyze and optimize the customer journey and identify areas for improvement.

CRM Integration: According to the vendor, PhoneTrack integrates with CRM systems, enabling businesses to automatically capture and store call data, track lead conversions, and improve customer relationship management.

Automations: PhoneTrack offers automation capabilities, according to the vendor, allowing businesses to streamline their call management processes, automate follow-ups, and improve overall efficiency.

Lead Scoring: According to the vendor, PhoneTrack provides lead scoring and classification features, helping businesses identify and prioritize high-quality leads based on call data and customer interactions.

Keyword Analysis: PhoneTrack analyzes the keywords and phrases used during phone calls, according to the vendor, providing businesses with insights into customer needs, preferences, and pain points.

Call Recording: PhoneTrack allows businesses to record incoming phone calls, according to the vendor, providing a valuable resource for training, quality assurance, and dispute resolution purposes.