Plutomen Connect

Plutomen Connect is an Augmented Reality Remote Assistance Software designed to seamlessly connect workers with experts in various industries. According to the vendor, this solution enables real-time video and augmented reality insights, empowering remote experts to see what the worker sees and guide them using visual assistance. Plutomen Connect is said to be suitable for businesses of all sizes and caters to a wide range of professions and industries, including field management, maintenance and repair technicians, customer service representatives, training and development teams, and industries such as automotive, aviation, construction & engineering, defense, food & beverage, healthcare, HVAC, manufacturing, oil & gas, power & renewable energy, smart city, and telecom.

Key Features

Augmented Reality Remote Assistance: According to the vendor, Plutomen Connect seamlessly connects workers with experts using an easy-to-use, "see-what-I-see" based solution. This feature enables real-time video and augmented reality insights, empowering remote experts to see what the worker sees and guide them using real-time visual assistance.

Resolve Issues Faster: The vendor claims that Plutomen Connect allows for the establishment of one-click remote support sessions to identify and dispatch skilled workers with the right knowledge and equipment. Users can reportedly experience seamless AR-powered remote assistance sessions on various devices without the need for downloads or installations. This feature is said to transcend the boundaries of traditional video calls with augmented reality and on-screen annotations.

Connect Workers With Experts in Three Simple Steps: According to the vendor, Plutomen Connect enables users to initiate a call and send invitations via text or email. Experts or customers can join the session using mobile devices, laptops, tablets, or smart glasses. Experts can reportedly see what the worker sees and assist using AR-based features like marking and placing annotations on the live screen.

Powerful Pre and Post Call Features: The vendor states that Plutomen Connect allows users to share call links to schedule sessions or invite guests without creating user accounts. Additionally, users can share calendar invites on social channels for easy session joining. Post-call collaboration is streamlined with AR annotations, screen freezing, document sharing, and real-time chat. The vendor also claims that content of images and recordings from service sessions can be automatically captured into service tickets or the knowledge base.

Easily Integrate and Collaborate through Smart Glasses: According to the vendor, Plutomen Connect can be integrated with smart glasses like RealWear for quick diagnostics and collaborative fault correction. This feature enables users to correct minor faults collaboratively, reducing downtime and on-site service calls. The integration with smart glasses is said to enhance revenue and decrease costs.

Increased First Time Fix Rates (FTFR): The vendor claims that Plutomen Connect helps boost FTFR by establishing one-click remote visual support sessions to troubleshoot and diagnose faults, allowing for issues to be resolved promptly.

Increased Collaboration and Throughput: According to the vendor, Plutomen Connect fosters seamless teamwork and can lead to increased productivity through enhanced collaboration.

Increased Safety and Reduced Service Costs: The vendor suggests that Plutomen Connect can help prioritize safety while cutting down on service expenses. They claim that it achieves a win-win situation with reduced service costs and an amplified focus on safety measures.

Seamless Integration Across Devices: Plutomen Connect can reportedly be deployed and used on web browsers, smartphones, tablets, and smart glasses, ensuring seamless integration and accessibility across various devices.