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PoliteMail has become an indispensable tool for organizations looking to streamline their internal email communications. Users have found …
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Product Details
- About
- Tech Details
What is PoliteMail?
PoliteMail Features
- Supported: AB Testing
- Supported: CAN SPAM Compliance
- Supported: Customer Surveys
- Supported: List Management
- Supported: Mobile Optimized Emails
- Supported: Reporting/Analytics
- Supported: Subscriber Management
- Supported: Template Management
- Supported: WYSIWYG Editor
- Supported: Audience Targeting
- Supported: Campaign Management
- Supported: Click Tracking
- Supported: Contact Management
- Supported: Email Distribution
- Supported: Email Templates
- Supported: Location Tracking
- Supported: Team Management
- Supported: Activity/News Feed
- Supported: Newsletter Management
- Supported: Screen Sharing
- Supported: Survey/Poll Management
PoliteMail Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
PoliteMail has become an indispensable tool for organizations looking to streamline their internal email communications. Users have found that the software saves them significant time and effort by providing a user-friendly platform for creating email templates for mass emails sent company-wide on a weekly basis. Additionally, the ability to personalize newsletters and send them to large lists of recipients has been a key benefit for users seeking to enhance engagement with their internal communications.
One of the standout features of PoliteMail is its robust analytics functionality. This feature allows users to assign and analyze engagement metrics for their mass emails, providing valuable insights into the effectiveness of their communication strategies. Being able to track email opens, read rates, click-through rates, and attention rates has helped users make data-driven decisions about their email campaigns, such as determining the best times to send messages and optimizing email delivery.
Another advantage of using PoliteMail is its ability to provide consistent styles and looks for emails, contributing to a professional appearance. Users appreciate being able to create customized templates and update content even after distribution, allowing them flexibility in their communication efforts. Furthermore, PoliteMail's tracking capabilities have greatly improved internal email communications by offering insights into employee engagement and helping users identify what is being read and engaged with, as well as what is not.
Moreover, PoliteMail enables users to send emails on behalf of others without the complications of permissions through Outlook. This functionality has been particularly helpful in collaborative environments where multiple colleagues need access to the software for email creation and sending. The customer service provided by PoliteMail has also received appreciation from users who have experienced quick and easy solutions to any issues encountered.
Overall, PoliteMail is a valuable asset for communicators as it helps them send mass communications throughout the company with ease and professionalism. From saving time with customizable templates and efficient distribution options to providing insightful analytics that inform decision-making, PoliteMail offers a range of use cases that support internal communications credibility and engagement.
User-Friendly Interface: Many users have praised PoliteMail for its user-friendly interface and intuitive nature. They find it highly convenient and easy to use, particularly in comparison to using HTML editors for building newsletters and email templates. The software's intuitive user interface stands out as a preferred choice for managing and organizing templates, assigning them to campaigns, and analyzing their performance.
Comprehensive Metrics: Users highly value the comprehensive metrics provided by PoliteMail. Beyond what standard email applications offer, PoliteMail allows users to see a preview of how the message will look on different devices and track important metrics such as email opens and engagement statistics. These metrics are seen as highly valuable, as they enable users to tailor their communication strategies and gain valuable insights into audience engagement. Some users feel that the ability to gather such detailed metrics is instrumental in helping them make data-driven decisions and optimize their communication strategies.
Customization Capabilities: The customization capabilities of PoliteMail are fascinating to users who appreciate being able to personalize their communications. Users can customize their emails, gather insights into device usage when opening emails, and track click behavior. The customization options contribute significantly to users' ability to optimize their communication strategies and ensure a more targeted approach. Several reviewers have mentioned that these customization capabilities are one of the standout features of PoliteMail.
Confusing User Interface: Some users have found the user interface of PoliteMail to be confusing and not intuitive, requiring a learning curve to effectively use the software. This has been mentioned by several reviewers, who feel overwhelmed by the list of tasks without clear guidance on how to accomplish them.
Technical Issues and Lack of Support: Users have reported experiencing technical glitches with PoliteMail, such as crashes and forced restarts of Outlook, which disrupt their workflow. Troubleshooting these issues on their own can be tricky due to a lack of clear guidance or support for resolving problems. Some users have also expressed frustration about the slow response from customer service and the absence of empathy towards deadlines.
Compatibility Issues and Missing Features: Mac users have faced challenges with PoliteMail's compatibility, finding clunky authoring in the tool and difficulties customizing table formatting. They often need additional resources like Parallels and VM to work around this limitation. Additionally, certain features are missing in PoliteMail, such as exporting campaign results in an editable PDF format or sending from people's calendars, which some users find limiting.
Users have made several recommendations based on their experiences with PoliteMail. The most common recommendations include:
- It is important to involve the IT team during setup to address any unexpected issues, especially regarding compatibility with Apple products or internal security and IT systems.
- Users highly recommend taking advantage of PoliteMail's customer service, as they are efficient and responsive. It is seen as a valuable resource for addressing any concerns or questions that may arise.
- Users recommend using PoliteMail for its ability to provide analytics and tracking capabilities. It enables users to measure engagement with email communication effectively and provides valuable metrics for each email sent to the organization.
It is important to note that while users generally find PoliteMail useful for mass emails and tracking engagement, some also acknowledge that it may not be the most sleek or advanced product on the market. Additionally, there are recommendations to explore alternative products and compare them to find the best fit for specific needs.