Produttivo

Produttivo is a software solution designed to streamline maintenance and service operations for businesses of various sizes. According to the vendor, it caters to industries such as maintenance and repair professionals, field service technicians, facility management companies, HVAC technicians, industrial maintenance companies, healthcare facilities, and property management. The aim of Produttivo is to enhance productivity, improve customer satisfaction, and optimize operational efficiency.

Key Features

Receive service requests in seconds: According to the vendor, clients can open service requests through a personalized page using a QR code or by attaching photos and providing descriptions. Service requests are received in real-time by service providers.

Efficiently assign service requests to technicians: The system allows service requests to be approved and assigned to technicians in real-time, ensuring prompt response and efficient allocation of resources. Maintenance plans and recurring service contracts are automatically scheduled, reducing management time.

Quick and reliable execution of tasks: Technicians can quickly fill out checklists using various resources such as QR codes, photos, voice input, compliance questions, and scoring. The vendor claims this feature provides ease and speed for technicians and reliability for service providers.

Generate service reports with a single click: Service reports are instantly generated and can be sent via email or WhatsApp. Customized report templates for each company save time for the team and provide a competitive advantage with faster and visually appealing reports.

Real-time communication with clients: Clients can track the progress of their service through automatic emails with the company's branding. Automatic emails provide updates on the service status and delivery of reports, ensuring transparency and customer satisfaction.

Conduct satisfaction surveys: Automatic satisfaction surveys can be sent to clients after service completion. Surveys are answered on a personalized page and provide easy-to-understand indicators, enabling businesses to assess and improve customer satisfaction.

Efficiently manage operational health: Track the history and indicators of equipment or client performance, providing organized data for more strategic decision-making and proactive maintenance.

Customizable checklists: Create and manage customized checklists for various maintenance tasks and inspections. Define checklist items, set due dates, assign tasks to technicians, and track checklist completion progress, ensuring efficient and error-free maintenance activities.

Intelligent reporting capabilities: Generate comprehensive reports on various aspects of maintenance and service operations. Customize reports by selecting specific data fields, applying filters, and choosing the desired report format. Gain valuable insights into operations, identify trends, and make data-driven decisions.

Ticketing system for efficient service request handling: Create and manage service requests or work orders with ease. Assign tickets to technicians, track their status, and communicate with customers regarding the progress of their requests, ensuring timely responses and efficient issue resolution.