ProInteract

ProInteract is a Customer Engagement & Sales Enablement platform designed to facilitate interactive and dynamic solutions for businesses. This versatile platform caters to a range of professionals and industries, including Sales Representatives, Sales Managers, Marketing Professionals, Customer Service Representatives, and Retailers. According to the vendor, ProInteract offers a suite of features and services to enhance customer engagement and boost sales productivity.

Key Features

Sales Mobile Tools: ProInteract offers sales mobile tools that allow for customer engagement and sales enablement. These tools are designed to host interactive and dynamic content, providing a seamless experience for sales representatives. According to the vendor, the sales mobile tools are available on various mobile operating systems, including iOS, Android, and Windows.

Customer Engagement: ProInteract enables organizations to deploy customer engagement solutions, either on-premises or in the cloud. It allows for the customization and branding of conversation modeling, creating intuitive and interactive conversations with prospective customers. Compliance and insights are generated through intelligent and interactive conversation pathways, ensuring that engagements align with organizational policies. According to the vendor, this feature helps organizations improve customer engagement.

Professional Services: ProInteract offers professional services to help organizations identify and address business and technology challenges, risks, and opportunities. These services include strategy consulting, conversation design, marketing sales integration, product launch, creative collaterals creation and management, integration, product recalls, customization and branding, BPO services, and content curation. The vendor claims that these services empower businesses to effectively manage their IT solutions.

ProInteract™ v5.0 Launch: ProInteract version 5.0 introduces several new features and enhancements to meet the challenges of 2020. The update includes the integration of virtual meeting tools such as WebEx, Zoom, and other remote meeting solutions, enabling remote access and virtual client meetings. According to the vendor, the new version offers a pay-as-you-go SaaS model with tiered cost structures and zero start-up costs, relieving financial pressures in emerging markets. The new version also introduces smart eForms, allowing sales representatives to go paperless and manage customer paperwork, orders, feedback, consents, registrations, sample requests, and more. Rapid field deployments can be achieved in under 1 hour using standardized templates.

BYOD Optimization: ProInteract optimizes the Bring Your Own Device (BYOD) concept, allowing sales representatives to use their preferred devices while ensuring seamless integration with the platform. According to the vendor, this feature enhances productivity and convenience for the sales team.

Customizable Dashboards: ProInteract provides customizable dashboards that allow users to personalize their interface according to their preferences and needs. Users can easily access key metrics, reports, and insights, enabling them to make informed decisions and track their performance effectively. The vendor states that this feature enhances user experience and usability.

ProInteract University (SLD): ProInteract offers a comprehensive learning platform, ProInteract University (SLD), to equip users with the necessary skills and knowledge to maximize the platform's potential. This feature includes training modules, tutorials, and certifications to ensure users can leverage the platform's capabilities to the fullest. According to the vendor, this feature helps users become proficient in using ProInteract.

AI-enabled Smart Conversations: ProInteract incorporates artificial intelligence to facilitate smart conversations with customers. This feature enables sales representatives to engage in personalized and intelligent conversations, enhancing customer satisfaction and driving sales. According to the vendor, this feature improves customer interactions.

Pitch Creation: ProInteract provides tools and templates for creating sales pitches. Sales representatives can easily customize and tailor their pitches to different prospects, increasing the chances of successful conversions. According to the vendor, this feature helps sales representatives deliver effective pitches.

Smart Content: ProInteract offers smart content capabilities, allowing users to create and deliver engaging and relevant content to their target audience. This feature ensures that the right content is presented at the right time, enhancing customer engagement and driving sales. The vendor claims that this feature improves content delivery.