Name: SonicView by Provana
Author: Provana

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Agile Development

Product Analytics

Version Control

Development

Business Intelligence (BI)

Collaboration

IP PBX

Knowledge Management

Policy Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Catalog

Data Deduplication

Data Privacy Management

Data Warehouse

Edge Computing

Embedded Database

Ethernet Switches

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Low-Code Development

Mainframe Monitoring

Migration

Mobile Identity

Network Monitoring

Network Performance Monitoring

Network Simulation

Rack Servers

Tape Storage

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Experience Management

Data Cleansing

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales Incentive Compensation Management

Sales

GDPR Compliance

Security Orchestration, Automation and Response (SOAR)

Security

Animal Shelter

Apparel

Computer-Aided Design (CAD)

ID Card

Last Mile Delivery

Lease Management

Oil and Gas

Online Ordering

Vertical-Specific

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SonicView is a scalable call recording platform for contact centers, by Provana.

Top Rated 2023

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Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

CX Cloud Essentials

CX Cloud Elevate

CX Cloud Elite

Industry Experience Clouds

Talkdesk

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

AI assistance for live agents

Standard

Dialpad Ai Voice

Unified Communications as a Service (UCaaS)

Performance & Compatibility of Online Events Software

Screen Sharing

Online Meetings / Events

Online Events Collaboration

Online Events Security

Cloud PBX

Call Management

Mobile apps

Unified Communications Platform and Collaboration

High quality audio

High quality video

Desktop sharing

Calendar integration

Meeting initiation

Record meetings / events

Live chat

User authentication

Participant roles & permissions

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Mobile app for iOS

Mobile app for Android

Business SMS/External Messaging

Online Fax

Voicemail Transcription

Centralized communications management

Team messaging

Team document sharing

Call and meeting analytics

Dialpad

SonicView by Provana

Call Recording

<table><tbody><tr><td><b><i>Provana</i></b>
  offers cutting-edge technology platforms and a large global workforce with
  depth and breadth of experience across the collection life cycle. Provana
  delivers products like <u>compliance management system, collection resolution
  apps, speech analytics platform, business analytics dashboards and a reliable
  workforce specifically trained for your needs.</u> <br>Our call center speech analytics <i><u>(ICAP - Integrated Call Analytics
  Platform)</u></i> offers AI-powered call monitoring that’s significantly more affordable
  than the competition. Partnering with CallMiner, we’ve built a speech
  analytics platform that automatically monitors and objectively scores every
  call, providing deep insight into which calls to focus on and drastically
  reducing the need for internal monitoring.<br>
    ICAPs innovative features help transform your call center by increasing
  productivity and decreasing costs, providing affordable cutting-edge
  technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP®
  can help improve productivity, performance and profitability by:<br><ul><li>
    Gathering larger data sets, allowing you to identify trends faster</li><li>
    Improving call quality and customer relationships</li><li>
    Increasing call volume per agent by 20%</li><li>
    Identifying winning methods that can be turned into best practices</li><li>
    Eliminating the time spent manually monitoring calls and providing
  feedback</li><li>
    Reducing customer complaints by 50%</li></ul></td></tr></tbody></table>

Provana

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Operating Systems	Unspecified
Mobile Application	No

SonicView by Provana

Overview

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Pricing

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Product Details

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SonicView by Provana Technical Details

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