Proximus chatbot

The Proximus Chatbot is a solution designed to enhance support and communication for businesses. According to the vendor, this product automates written and spoken interactions through chatbots and voicebots, aiming to improve customer service and efficiency. The Proximus Chatbot is targeted at small, medium, and large companies in various professions and industries, including customer service, IT support, appointment management, personnel policy, and client service.

Key Features

Automated written and spoken interactions: According to the vendor, the Proximus Chatbot allows businesses to automate frequently asked questions through chatbots and voicebots. It provides the capability for customers to submit written questions via a chat on the company's website or social network application, and spoken questions can be received through phone calls or voice-activated devices. The applications are available in the Cloud.

Digitalize your communication: The Proximus Chatbot offers four tools for customer and employee interactions. According to the vendor, it helps automate answers to frequently asked questions, allowing companies to be present on their customers' preferred communication channels. The vendor claims that the Proximus Chatbot provides 24/7 availability for customers and enables employees to offer personalized support.

Chatbot: The Proximus Chatbot simulates human conversation by responding to written or spoken questions with programmed messages. According to the vendor, the chatbot engages in natural and local language conversations and continuously improves its responses through interactions with visitors. The vendor also states that the Proximus Chatbot provides a central platform for managing written messages from applications or websites.

Is your chatbot short of answer?: In situations where the chatbot may not be able to handle complex questions, the vendor suggests that human intervention may be necessary to avoid leaving visitors without an answer. The Proximus Chatbot can be combined with the #Interact solution, according to the vendor, to seamlessly transfer the conversation to a physical employee and ensure continuity in customer support.

Improve client service: The Proximus Chatbot acts as an assistant for client service staff, automating basic questions and reducing contact center queues. According to the vendor, it directs customers to the most relevant contact person for more complex tasks, allowing employees to focus on analyzing customer needs and generating quality leads.