QUALCO Collections & Recoveries

QUALCO Collections & Recoveries (QCR) is a debt management software designed to build and optimize collections and recoveries operations. According to the vendor, QCR provides a modern, digital-first approach to debt management and is suitable for organizations of all sizes, from low volume to tier one international businesses. QCR caters to a wide range of professions and industries, including banking and financial services, debt management companies, creditors and lenders, collections and recovery agencies, as well as retail and e-commerce.

Key Features

Highly Scalable: According to the vendor, QCR is designed to support collections and recoveries operations of varying complexity and can be used by organizations of all sizes.

Improved Cash Flow: The vendor claims that QCR eliminates manual work, centralizes accounts receivable processing, and proactively ensures timely collections, potentially resulting in increased cash flow of up to 35%.

3x More Cases Handled: QCR allows users to easily design segmentation, strategies, and channel business models, which the vendor says can lead to a threefold increase in the number of cases handled through its streamlined web user interface.

Enhanced Customer Experience: QCR enables omnichannel customer engagement and self-service capabilities, facilitating seamless digital integration and optimal solutions throughout the collections process, according to the vendor.

Operational Efficiency: The vendor states that QCR efficiently combines in-house collections and outsourcing operations, empowering business users to drive and manage operations within the platform.

Swift Onboarding: QCR is pre-integrated with major banking systems, payment processors, and messaging providers, allowing quick onboarding and effective management of new portfolios via APIs, as claimed by the vendor.

System of Record Capabilities: According to the vendor, QCR provides flexible payment allocation mechanisms, comprehensive client invoicing and remittance operations, and advanced configuration options for generating accounting journal entries.

Developed for Openness: The vendor claims that QCR is a cloud-native solution that supports open API-enabled ecosystems, offering off-the-shelf batch and online APIs and pre-integration with major banking systems and service providers.

Covering All Delinquency Stages: QCR supports in-house collections, outsourced collections, legal management, restructuring, collateral and real properties, and corporate management, covering the entire credit lifecycle, according to the vendor.

Omnichannel Collections: QCR enables engaging with customers across channels, providing a seamless and consistent experience throughout the collections process, as claimed by the vendor.