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Questback has been relied upon by users for many years due to its consistent reliability and lack of crashes or failures. Its versatility …
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Product Details
- About
- Tech Details
What is Questback?
Questback Features
- Supported: Mobile Survey
- Supported: Question Branching
- Supported: Skip Logic
- Supported: Email Marketing
- Supported: Data Analysis Tools
- Supported: Offline Response Collection
- Supported: Question Library
- Supported: Support Audio/Images/Video
- Supported: URL Customization
- Supported: Anonymous Feedback
- Supported: Continuous Feedback
- Supported: Dashboard
- Supported: Reporting/Analytics
- Supported: Surveys & Feedback
- Supported: Churn Management
- Supported: Feedback Management
- Supported: Customer Segmentation
- Supported: Multi-Channel Data Collection
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
- Supported: CSAT Survey Structure
- Supported: Complaint Monitoring
- Supported: Customizable Forms
- Supported: Email Management
- Supported: Engagement Tracking
- Supported: SMS Messaging
- Supported: Third Party Integrations
- Supported: Trend Analysis
- Supported: 360 Degree Feedback
- Supported: Action Management
- Supported: Activity Dashboard
- Supported: Performance Management
- Supported: Performance Metrics
- Supported: Pulse Surveys
- Supported: Multi-Channel Distribution
- Supported: Multi-Language
- Supported: NPS of Customers
- Supported: NPS of Employees
- Supported: Text Fields
Questback Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Questback has been relied upon by users for many years due to its consistent reliability and lack of crashes or failures. Its versatility and ease of use make it a valuable tool for a variety of purposes. Users have utilized Questback for conducting small internal surveys, customer surveys on purchase intention and satisfaction, and invitations to events.
Many organizations have found Questback useful in gathering feedback from patients, staff, and customers promptly, allowing for online improvements. It has been instrumental in facilitating staff surveys, questionnaires, research, competition nominations, and various other internal and external surveys throughout the year.
For the higher education sector, Questback has provided surveys as a service and received positive evaluations that can be followed up on. Its effectiveness in appraising customer feedback on courses has enabled continuous improvement in course delivery.
The software also plays a role in creating a better working environment by facilitating employee suggestions and feedback to management. Users appreciate the ability to customize the email sent for surveys, enhancing the overall satisfaction of respondents.
Questback also simplifies the process of pulling survey data and allows for quick manipulation of data points. This feature is invaluable for solving business problems related to fieldwork monitoring, sample management, customer retention, and viewing comments about the company.
Overall, Questback has proven to be an effective tool for fast and simple research, providing an easy setup for new projects and generating satisfactory reports. Users have gained valuable insights into customer and employee expectations, leading to targeted improvements and organizational growth.
However, some users have mentioned that integration over API has not met their expectations. While integration options are available, users have found them less successful than anticipated.
Highly Customizable Interface: Users have praised Questback for its highly customizable interface, allowing them to easily create surveys and manipulate raw data. Several reviewers have mentioned that this feature has been invaluable in tailoring their surveys to specific needs.
Easy-to-Use and Efficient: Many users have highlighted the ease of use of Questback, stating that it is accessible for both small projects and larger processes. They appreciate how quickly they can build surveys, invitations, and other projects, making the overall experience smooth and efficient.
Responsive Customer Support: Reviewers have consistently mentioned the quick and helpful assistance provided by the Questback support team whenever they needed answers or guidance. The promptness of the support team's response as well as their willingness to promptly address concerns or questions has left a positive impression on users.
Confusing and Non-Intuitive Interface: Several users have found the interface of Questback to be confusing, describing it as cryptic and not intuitive. They have mentioned that the user manuals provided are considered useless in solving simple questions, making it difficult for them to navigate and use the software effectively.
Difficulty in Finding Desired Options: Users have experienced challenges with finding the options they need among numerous difficult-to-understand ones. This has led to a time-consuming and complicated experience while working with Questback. Some users have also reported that certain functionalities, like sending emails, are hard to grasp without clear explanations from the software.
Lack of Extensive Documentation and Support: Users have expressed their dissatisfaction with the level of support provided by Questback when trying to resolve issues or get the software to work as desired. They describe the support as unhelpful and lacking. Additionally, some users have mentioned a lack of extensive documentation around integration services, which can make it challenging for them to utilize this aspect of the software effectively.
Based on user reviews, there are three common recommendations for the software.
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Consider using a simpler and easier-to-use software for surveys. Some users have suggested that the software may not be the best choice for conducting surveys due to its complexity. They recommend exploring other options that offer a more user-friendly experience.
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Look elsewhere for a customer-friendly survey company. Several users have expressed dissatisfaction with the level of customer-friendliness provided by the software. They suggest considering other survey companies that prioritize customer satisfaction and provide a better overall experience.
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Be prepared for trial and error in the reporting functions. Users have advised being prepared for some trial and error when using the reporting functions of the software. They recommend allocating sufficient time and effort to understand and navigate these features effectively.
Despite these recommendations, some users have found value in the software's onboarding and support, which they believe contribute to an excellent administrative experience. Additionally, one user suggested using Survey Monkey as a more current alternative to consider.