QuestTag Delivery

QuestTag Delivery is a delivery dispatch system designed to help businesses efficiently manage their delivery operations, according to the vendor, QuestTag Inc. It offers features such as order management, driver tracking, real-time delivery tracking for customers, and integrations with various online ordering systems. The product is suitable for businesses of all sizes, from small local restaurants to large e-commerce companies. It is used by professions and industries such as restaurants, meal-prep and catering services, courier and delivery services, e-commerce companies, and retailers with delivery services.

Key Features

Dashboard, Mobile App & ETA: According to the vendor, QuestTag Delivery provides an easy-to-use dashboard with a simple and clean interface. It offers both a map and tabular view of delivery orders, allowing for efficient order management. The system supports automated order insertion through API integration or manual order input. Additionally, it provides real-time location tracking of drivers and a dedicated mobile app for drivers that includes order details, pickup and delivery locations, and required delivery time.

Easy & Automatic Dispatching: The intelligent dispatching feature of QuestTag Delivery incorporates Google Maps integration, according to the vendor, ensuring efficient and optimized delivery routes. The dashboard offers intuitive filtering and search functionality, enabling quick access to specific orders. The system also provides late order alerts to proactively manage potential delays. Order status and elapsed time tracking are available, providing comprehensive visibility and control.

Easy-to-use Driver App: According to the vendor, QuestTag Delivery offers a user-friendly driver app that allows drivers to receive orders with all necessary details. The app is available in multiple languages, including Spanish, Portuguese, Italian, French, and others, making it accessible to a diverse workforce. Connected drivers stay updated with dispatch information and know their next destination. The app simplifies order acceptance, pickup, and delivery, with customizable settings to suit individual preferences.

Digital Proof of Deliveries: According to the vendor, the delivery workflow in QuestTag Delivery is streamlined with minimal touchpoints from drivers. The system utilizes geo-fencing technology to accurately track order status. It integrates with popular navigation apps such as Google Maps and Waze for seamless navigation. Adaptive estimated time of arrival (ETA) is provided for each order, along with elapsed time tracking. The system also offers proof of delivery functionality, including photo capture and signature verification.

Delighted Customers - Real Time Tracking: QuestTag Delivery ensures a positive customer experience through real-time delivery tracking, according to the vendor. Customers can monitor the live ETA of their orders on the delivery tracking page. Detailed order progress history and driver contact information are readily available. The custom order tracking page can be accessed in multiple languages, reassuring customers and keeping them informed throughout the delivery process.

Smart Operations: According to the vendor, the system provides a comprehensive view of driver locations and status through the integrated Google Maps dispatch dashboard. It consolidates driver, order, and location information in one place, offering complete control over delivery operations. Manual dispatching is made easy with just two clicks, or users can opt for intelligent auto-dispatching. Advanced reporting and analytics capabilities enable optimization, with pre-set graphs available for deliveries, sales, driver earnings, and customer satisfaction ratings.

Connected Drivers: According to the vendor, QuestTag Delivery ensures drivers are always connected with the dispatch. They receive orders through the dedicated driver app, which provides all necessary details for efficient order execution. The app allows drivers to easily track their daily and weekly earnings, miles traveled, and average delivery time. Customizable settings on the app cater to individual preferences, and the system supports unlimited driver accounts for easy management.

Frequently Asked Questions: QuestTag Delivery offers a range of features to simplify order management, according to the vendor. Users can set up drivers and manage their information efficiently. Orders can be added manually or imported via API integration. The system allows for easy dispatching of orders to drivers and provides real-time tracking of their status. Orders can be completed on the driver app with instant updates, and various order tabs facilitate easy organization and management.