TrustRadius Insights
Users have lauded the software for its ability to seamlessly integrate with their CRM systems, streamlining their workflow and improving …
Starting at $10 Quarterly per user
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What is Rafiki.ai?
Rafiki is a Conversation Intelligence platform that helps reps re-engage prospects with a direct chat, post-demo with meeting snippets. With its call library, Sales Coaches can analyze winning patterns of top closers and build customized playbooks, while Sales Leaders forecast…
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Get StartedPricing
Starter
$30
Cloud
per quarter per user
Starter
$120
Cloud
per year per user
Premium
$150
Cloud
per quarter per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://getrafiki.ai/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 Quarterly per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Rafiki.ai?
Rafiki is a Conversation Intelligence platform that helps reps re-engage prospects with a direct chat, post-demo with meeting snippets. With its call library, Sales Coaches can analyze winning patterns of top closers and build customized playbooks, while Sales Leaders forecast better based on the best source of truth.
Rafiki alerts the user for a customizable list of deal risks, churn signals, competitor mentions, and upsell opportunities to help the user take corrective action and never miss a winnable deal.
Key Benefits:
Captures the interactions between customers and and a sales team, delivers insights and guidance to improve team efficiency, manage sales forecasts and consistently hit sales targets
Rafiki understands what's being said in a call and helps apply it to the user's business and team, by arming with data on coaching opportunities, such as what topics and talk patterns the reps should focus on and how to improve forecasting accuracy. Sales reps and enablements team can work together and do more of what's working and do less of what’s not working so well
Search a full call library across key topics of interest, listen, comment, snippet, create playlists to help Onboard & Ramp, Share, Score and Coach to empower the user's team
Rafiki’s AI helps to find the important questions from customer interactions, detect the key topics being discussed, automatically list action items, and get a gist of relationship dynamics with a swipe
Be alerted for ghosted accounts, missed follow-ups, lack of activity, single threaded calls, pricing, objections, key trackers, poor sales behaviors and more and tackle them in time to grow revenue
​​Send personalized follow up messages with timestamped, video-content from the call, with Rafiki’s Follow up tool that increases prospect re-engagement
Rafiki.ai Features
- Supported: Record, transcribe, and analyze dialer and web conference meetings
- Supported: Rate rep performance and leave personalized feedback with scorecards
- Supported: Track team performance by analyzing conversation metric trends and establish benchmarks for sales enablement, training, and coaching using real metrics
- Supported: Reduce ramp times through a curated playlist library of the best calls
- Supported: Analyze trends for any conversation topic, be it pricing, product features, objection handling, or competitors
- Supported: Review deals and forecast based on conversation trends and risks surfaced from meetings
- Supported: Follow up with prospect post demo effectively with opportunity to engage in a live chat
Rafiki.ai Screenshots
Rafiki.ai Videos
Rafiki Product Demo
Rafiki.ai Integrations
Rafiki.ai Competitors
Rafiki.ai Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | USA, Canada, UK, Australia, Spain, France, Germany, India, UAE, APAC |
| Supported Languages | English, French, German, Spanish, Hindi |
Rafiki.ai Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 100% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users have lauded the software for its ability to seamlessly integrate with their CRM systems, streamlining their workflow and improving data accuracy. They have also found great value in the software's transcription feature, which automatically converts calls into text, making it easier to review and analyze conversations.
Reviewers have specifically commended the coaching feature for its effectiveness in helping employees analyze and improve their call quality. By providing insights and suggestions based on call analysis, the coaching feature has proven to be a valuable tool for skill development and performance enhancement.
The quality of the software has impressed customers, particularly the comprehensive analytics page that offers detailed metrics and actionable insights. Users appreciate the inclusion of hyperlinks to recorded calls within the analytics page, allowing them to quickly refer back to specific conversations.
In addition to these features, users have found immense value in the software's ability to provide coaching, quality scorecards, and conversational insights on competition, products, and customers. The software has been highly beneficial for various use cases including training dissemination, deal management, and organizing all calls efficiently.
Users have also appreciated the instant feedback provided by the software's call transcription and topic tracking/tagging features. This relieves pressure on management to individually listen to calls for coaching purposes and allows them to focus on more strategic initiatives. Furthermore, sales teams have benefited from the software's provision of sales call intelligence and analytics, meeting transcripts, CRM notes for opportunities, and training materials for new representatives.
The software has proved invaluable in sharing sales pitches with new team members, especially in remote settings. By recording, transcribing, and evaluating pitches, it facilitates effective knowledge transfer and ensures consistent messaging across the team.
Particularly in industries such as healthcare with complex details and challenging edge cases, users have found the software to be an excellent tool for coaching and developing representatives. It helps them navigate intricate scenarios while providing valuable insights for continuous improvement.
Overall, users have experienced increased efficiency through improved CRM integration, streamlined call analysis, and valuable coaching capabilities. The software's comprehensive analytics and instant feedback features have proven to be game-changers in performance evaluation and skill development. It has introduced a more organized approach to managing calls, sharing knowledge, and training new team members. With its various use cases, the software has successfully reduced sales cycles and improved overall sales effectiveness.