Overview
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…
TrustRadius Insights
Powerful tool but beware of customer service
Outreach for Mass Prospecting.
A must have for sales
Outreach helps enablement
Increased Sales with Outreach
great tool for outbound sales teams
Small-Medium Businesses Beware - Outreach doesn't want your business.
Outreach for sales
A sales person's best friend!
Outreach - the gold standard of sales enablement
Outreach is the perfect sales tool!
Great tool for Sales teams looking to amplify your efforts
Outreach is a best in class sales automation/cadence tool
Outreach is the bomb-diggity
Awards
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Reviewer Pros & Cons
Pricing
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is lemlist?
lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Outreach?
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach Screenshots
Outreach Videos
Outreach Integrations
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Calendar
- LinkedIn Sales Navigator
- ZoomInfo Sales
- DiscoverOrg (discontinued)
- Vidyard
- Seismic
- Drift
- RingEX
- Bombora
- Terminus ABM Platform
- Demandbase One
- 6sense
- G2 Seller Solutions
- Orum
- Intercom
- LeanData
- Sendoso
- Alyce by Sendoso
- Highspot
- Workato
- BombBomb
- Tray.io
- Mediafly Coach360
- Chili Piper
- Dropbox DocSend
- Crunchbase
- The Okta Identity Cloud
- Lusha
- Domo
- OneLogin by One Identity
- Hull CDP, from MessageBird
- Aircall
- Sugar Sell (SugarCRM)
- Postal
- HubSpot CRM
- Reachdesk
- Mapbox
- Salesforce Sales Cloud
- Dialpad Ai Sales Center
- Showpad eOS®
- Crystal
- Dooly.AI
- Twilio SendGrid
- Opensense
- SalesIntel
- ZoomInfo Operations
- Regie.ai
- OneMob
- Hiplead
- Gmail
- Outlook
- Outlook Calendar
Outreach Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Comparisons
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Reviews and Ratings
(845)Community Insights
- Business Problems Solved
- Recommendations
Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.
Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.
Attribute Ratings
Reviews
(1-25 of 202)- Integrates well with Salesforce
- Provides a customized end-user experience
- Offers comprehensive and free learning tools
- Provides competent customer support
- Outreach should allow admins to add or remove mailboxes for users
- Outreach should alert admins when user mailbox syncs are broken
- Outreach should add a capability to integrate Sequences with Salesforce Campaigns
- Outreach is well suited to provide sales staff with easy access to functional automation and tracking of their business development cycles.
- When successfully and fully adopted by end users and integrated fully with a CRM, Outreach can provide actionable insights about your sales cycle, pipeline development, and the efficacy of sales-led business development campaigns. You can glean which prospecting strategies are the most effective at driving engagement and winning new customers, and you can continue to use the tool to engage and retain these customers.
- Outreach could benefit from some AI enhancements, i.e. using Prospect / Contact information and behavioral signals to reccomend content or alter email delivery
Powerful tool but beware of customer service
- Task automation
- Task reminders
- Automating messaging
- Keeping track of prospects
- Customer support
- Clunky UI
Outreach for Mass Prospecting.
- Sequence - Automatic emails that add names, companies, and other embedded data.
- Prospecting - Allows reports from Salesforce to be uploaded.
- Sometimes sequences have technical errors and do not end prospects when they reply.
- If you mess up data in Outreach, it will rewrite the data to Salesforce and can hurt company data integrity.
A must have for sales
Additionally, I will use the Outreach extension in Gmail to add snippets, templates, or meeting times to my emails.
- Sequencing prospects
- Gmail integration to insert Calendar link, Snippets and Templates
- Company wide Metrics tracking
- Sequence Rules can become quite complicated (Often run into errors when trying to add a prospect and hard to determine why)
- Gmail side bar drawer is hit or miss if it works or not to show relevant contact info
- Response to inmails from prospects won't stop your sequence
On the other hand, Outreach is not the best to help you create content, as of this writing there is no AI support. It is also worth noting that Outreach's permission structure can create a lot of confusion for team members and that untangling errors at times can become complex
Outreach helps enablement
- captures conversations
- helps prioritize your day
- keeps track of the prospects engagement
- it can be difficult to adjust if you want to prioritize things differently than the software
- some of the graphs can be difficult to understand
- the integration with SalesForce can be clunky sometimes
Increased Sales with Outreach
- Sequence
- Mass emails
- Great Statistics
- Increase the mass email from 1500 per day to unlimited per user
great tool for outbound sales teams
- cold call organization
- sequencing
- sales follow up
- local dialer capability
- allow people to be in more than one cadence
- better tracking of "hot contacts"
- better home page organization
- Automated Sequences.
- Integrations
- Sales Solutions.
- Reports
- Customer Service - zero support for small - medium businesses.
- Billing - billing is messy, and customer service for billing questions is pretty awful (if anyone is ever available).
- Bounce Rates - our bounce rates are through the roof when using Outreach which isn't a problem we have with HubSpot or Pardot.
Outreach for sales
- Keep your mail and phone schedules regulated and consistent, nothing falls through the cracks
- Automating touches to maximize your ability to connect with prospects
- Tracking touches, opens, links clicked, etc so you can focus on engaged prospects
- Integration with Salesforce so all touches are logged in system of record
- So many capabilities that it's easy to be overwhelmed when first introduced to it
- Falling behind feels like a death sentence -- all the sudden you have 100s of tasks to catch up on
- Expensive
A sales person's best friend!
- Tracks open rate
- Sends follow up emails based on if the email was opened or not
- Analytics
- I would like more reporting
Outreach - the gold standard of sales enablement
- Easy to build sequences.
- Great integration with LinkedIn Sales Navigator and their phone dialer.
- Calendar sync.
- Comparing statics between subject lines and sequences.
- Increase speed on analytics reporting.
- Enable automatically skipping steps on sequences that have been bottlenecked at their manual step.
Outreach is the perfect sales tool!
- Sequences for specific campaigns
- Templates for any replies that you find yourself giving over and over again
- Meeting times and automation so you can close more deals
- Snippets to include bite-size value props for any reply
- Outreach recording Kaia tool can be improved
- Overall more examples in place for fresh sequences
- Undo send button is greatly needed!
Great tool for Sales teams looking to amplify your efforts
- Customizable content variables.
- Easy to import contact data and connect with other platforms.
- Monitoring and Analyzing results of campaigns.
- It would be great if they had the contact data/lead data in Outreach.
- Would love to see a recommendation engine for new content/language that converts.
- Recommendations on Geographic language variables that work better in certain cities/states.
- If an email bounces, recommend the correct email.
Outreach is a best in class sales automation/cadence tool
- CRM Integrations
- Integration with Outlook
- Strong user experience
- Sequence (cadence) editing
- Team reporting
It is the administrative functions where Outreach is a little behind. The CRM integrations are great. No complaints there. But creating cadences (sequences) is a particular chore. Copying and changing the order of steps is a much more painful process than with Salesloft. Also the out-of-the-box reporting and analytics functions are average at best.
However, for the main audience -- the sales users -- Salesloft is a great sales automation tool, and probably the one I'd recommend first.
Outreach is the bomb-diggity
- Customizable sequences allow for different ways to prospect
- The drop down menus allow for quick input
- Calls are easy to make
- The sidebar changes when I don't want it to
- The notes should transfer back to Salesforce
Outreach will 4-5x your sales outreach productivity
- Outbound sales task flow management
- Cold email personalization at scale
- Streamlining sales processes
- Email warm up services
- Team collaboration
One stop shop Tool
- Phone Calls
- Tasks
- Opportunity Check Up
- Delegation
- Emails
- Bulk Emails
- Prospecting
- Color use
- UI
- Prospect / Account details
- In - app research
- Great call connectivity.
- Detailed reports on email and calls.
- Keeps you organized in Salesforce to know what merchants you are communicating with through email as well as their responses!
- Sometimes there are connection issues.
- More robust reports if possible.
- Greater insight into areas of call or email outreach improvement.
Helps us make more sales!
- Automated sales flow emails
- Organization of contacts and propsects
- Prospect to sales management all in one place
- There are some features that require an upcharge
- I wish the Chrome extension and gmail integration worked better
- I would have liked a better onboarding program
Great for messaging visibility
- Visibility into messaging efficacy - we can clearly see bounce rates, reply rates, etc with this tool
- Consistent messaging - the team is able to craft specific sequence messages that is used across the team, ensuring that our communications stay on-brand and highlight agreed-upon points for the message receiver.
- Integration with Salesforce - whether through a trigger or direct updates, specific actions in Outreach are synced seamlessly with our CRM, allowing us to continue to use Salesforce as our source of truth for cross-functional performance metrics.
- Triggers can be a little tricky to figure out - some limitations are not intuitive
- User management through Salesforce feature - our process is to Freeze Salesforce accounts before deactivating them to ensure account/opportunity/contact migrations have fully taken place; Outreach will only remove licenses from deactivated users, which could be frustrating if we were already at our license cap and needed to add more users in that interim.
Feedback on Outreach - Awesome tool
- Sequence execution.
- Plugins with other sales tools.
- Very user friendly.
- Getting a prospect out of a sequence proved challenging at times.
- More social media plug ins would be nice.
- Also having data field lookup integration would prove very beneficial.
Best Tool for Sales Professionals!
- Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
- Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
- Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.
- The window that pops up on the right hand side when I go to send an email is too small. I would like to expand it but it can only increase in size so much.
- At times, my Outreach phone has trouble connecting to my work phone. I don't know if it is a problem on my end, but the connection is a few seconds delayed which creates some confusion.
- Organizes call and email activity.
- Enables you to reach a large audience with important messages.
- Tracks prospect engagement.
- An easier way to import prospects
- An easier way to integrate into Salesforce
- More visibility in Salesforce
- Easy to learn.
- Will increase your daily outreach.
- Optimizing when to reach new prospects.
- Sometimes you get logged out for no reason.
- Limited customization, especially with emails.
- Outreach everywhere has many issues.
- Sequence tracking
- Email/Inbox integration
- Salesforce integration
- Workflow functionality.
- Ease of use to learn backend.