Overview
What is Rakuten Viber?
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message,…
It provides me with 360° of security and privacy safeguards when it comes to the privacy of my personal conversation data.
Rakuten Viber Review
Best private messaging app, good for business as well
Review of Viber
Viber makes communication easy and enjoyable
Viber has high connectivity
Viber: Same features as WhatsApp, but still not as popular
Good for business purposes
Free calling using Viber
Don't use Viber in any case
Viber for Free International Calling
Great alternative to traditional voice and video calling platforms.
Great to use for start ups
Viber - one of the most comprehensive collaboration tools
Viber Out is legit!
Popular Features
- Mobile app for iOS (17)10.0100%
- Mobile app for Android (17)10.0100%
- Message alerts (14)9.898%
- Video conferencing (13)9.595%
Pricing
USA
$0.019
UK
$0.019
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.5Hosted PBX(6) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.7Multi-level Interactive Voice Response (IVR)(8) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.8User templates(7) Ratings
Create and apply batch configurations to multiple users at once
- 9.8Call reports(9) Ratings
Historical call analysis and trending metrics
- 9.7Directory of employee names(8) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.5Answering rules(9) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9.7Call recording(9) Ratings
Automatic recording of inbound and outbound calls
- 8.8Call park(4) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.8Call screening(9) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.8Message alerts(14) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.5Video conferencing(13) Ratings
Built-in video conferencing capabilities
- 9.7Audio conferencing(13) Ratings
Audio conferencing credentials for all on the system.
- 9Video screen sharing(5) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 10Instant messaging(9) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 10Mobile app for iOS(17) Ratings
App for iPhone and iPad
- 10Mobile app for Android(17) Ratings
Android app
Product Details
- About
- Tech Details
- FAQs
What is Rakuten Viber?
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Key Features
- Users can send texts, photos, videos, and other types of media.
- Ability to switch from calls to video chats (and vice versa).
- Users can create “communities” or specialized team chats with unlimited members.
- Recording capabilities for short voice or video messages.
- Accounts can be synced via the mobile app with the desktop version of Viber.
Rakuten Viber Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(60)Community Insights
- Business Problems Solved
- Pros
- Cons
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless interactions. Users appreciate its ability to quickly connect with team members, stakeholders, and clients, making it convenient for teams to stay in touch. The platform's widespread use outside of the USA, particularly in Europe, has made it easier for users to reach people internationally.
One of Viber's standout features is its group chat functionality, which allows for dynamic conversations and collaboration. Users can react, reply, send GIFs, upload files, and even send voice messages within group chats. This flexibility makes it ideal for both formal and informal communication within teams. The safety and accessibility of Viber add to its appeal, with data stored on secure servers, providing peace of mind to users.
During the COVID-19 pandemic, Viber has played a significant role in keeping individuals connected. Its capabilities for instant messaging, voice calling, and video calling have been instrumental in maintaining personal relationships and facilitating business operations remotely. Many have praised Viber's group calling options as an effective means of communication outside of the office, enabling informal video conferencing sessions.
Viber is also appreciated for its file-sharing capabilities in larger groups. It allows for the easy sharing of files and documents among team members or with clients, offering convenience for remote work and travel situations. Freelance photographers who frequently travel find Viber useful for communicating with clients from different countries.
The user-friendly interface and low data usage make Viber an attractive choice for voice calling compared to other apps. Its compatibility with mobile devices and desktop platforms further enhances its appeal within organizations as a preferred communication tool. Furthermore, Viber serves as an alternative means of communication when Skype for Business encounters issues.
In summary, Viber offers a versatile platform that addresses various communication needs across personal and professional domains. Its features such as group chat functionality and file sharing make it an invaluable tool for team collaboration, while its reliability and international recognition contribute to its wide adoption as a means of staying connected across borders.
Versatile cross-platform product: Reviewers have praised Viber for its versatility as a cross-platform product that seamlessly works across different devices such as Android, iOS, and desktop. Many users appreciate the convenience of being able to switch between the desktop and mobile versions of Viber within a conversation, allowing them to see updates in real-time.
Real-time updates: The real-time updates feature in Viber has been highly appreciated by users. They value the ability to stay connected and informed without any delays. This feature enhances their communication experience by ensuring they are always up-to-date with the latest information shared in their conversations.
Convenient file sharing: Users have found Viber's file sharing feature to be simple and convenient. It allows them to easily share different types of files during chats, making collaboration and information exchange more efficient. This functionality enhances the overall communication experience on Viber by providing a seamless way to share important documents or media files with others.
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Lack of collaboration tools: Several users have mentioned the absence of collaboration tools in Rakuten Viber, indicating that they would like to see improvements in this area.
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Annoying advertisements: Some users find the presence of inserted advertisements during video chats to be a negative aspect, especially when there are only two people present. They suggest that these ads should be improved or minimized.
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Limited user base compared to competitors: Users have noted that Rakuten Viber is used by a smaller audience compared to its competitor, WhatsApp. This limited user base may impact the overall usage and availability of contacts on the platform.
Attribute Ratings
Reviews
(1-17 of 17)Rakuten Viber Review
Viber makes communication easy and enjoyable
Viber has high connectivity
Viber: Same features as WhatsApp, but still not as popular
Good for business purposes
Free calling using Viber
Viber could also be projected on the desktop, like Whatsapp web. It helped us more in communicating while working on the computer.
Don't use Viber in any case
Viber for Free International Calling
Great to use for start ups
- Skype for Business (formerly Lync) and Skype
Viber lacks the business capacity that Skype for Business has and it is honestly hard for me to see Viber as a competitor to Microsoft. We are talking about premium support and integration in a vital part of the organization across dozens of countries. I am not saying that Viber can't do it, but rather that Microsoft has acquired such an experience providing end to end business solution with a great reputation. One would not want to take risks with aspiring challengers, otherwise might as well use Messenger or Whatsapp. There has to be a Business approach, that is why having Skype and Skype for Business as a separate product for business needs is important for our day to day activities. Protecting the network and enhancing interconnectivity isn't something you will find Viber.
Viber - one of the most comprehensive collaboration tools
Viber Out is legit!
Slack is for business, Viber is for the team
Excellent App for Effectively Communication
One of the best instant messaging software!
- WhatsApp and telegram