Ratecard

Ratecard is a feedback management platform that, according to the vendor, helps businesses collect, analyze, and act on customer and employee feedback. The product is positioned as suitable for companies of all sizes, ranging from small businesses to large enterprises. The vendor claims that professionals and industries such as Human Resources, Customer Service, Marketing and Advertising, Hospitality and Tourism, Retail, Staffing and Recruitment Agencies, Talent Acquisition, and Corporate Recruitment Teams can benefit from Ratecard's features and capabilities.

Key Features

Feedback Collection: According to the vendor, Ratecard allows users to build custom surveys with various question types and collect feedback via multiple channels including email, website, SMS, and QR codes.

Real-time Alerts & Reports: The vendor states that Ratecard offers the ability to set up alerts to receive notifications when feedback is received and customize dashboards and reports to visualize and analyze feedback data in real-time.

Feedback Inbox: Ratecard centralizes and manages all feedback in one inbox, allowing users to assign feedback to team members for follow-up and resolution. The vendor claims that users can also reply to feedback and close the feedback loop with respondents.

Widgets & Reviews: According to the vendor, Ratecard provides the ability to display verified reviews on company profiles and websites. Users can customize review widgets to match their branding and increase search ranking and social proof by showcasing reviews and ratings.

Integrations: Ratecard offers integration with 1,000+ apps and tools via pre-built templates or Zapier. The vendor claims that users can trigger surveys and collect feedback based on events in their existing systems, as well as update custom fields and objects in their CRM or ATS with feedback data.

Survey Builder: According to the vendor, Ratecard provides a drag-and-drop interface for creating customized surveys. Users can choose from various question types and prefill data to improve response rates and personalize the survey experience.

Channels: Ratecard allows users to distribute surveys via personalized messages across email, SMS, web, and QR codes. The vendor claims that users can capture feedback at key touchpoints on their website and use SMS to reach respondents with high open rates.

Triggers & Actions: According to the vendor, Ratecard enables users to automate feedback collection by capturing events from their apps and tools. Users can trigger surveys based on actions such as candidate status changes or meeting scheduling. Additionally, Ratecard integrates with popular platforms like Bullhorn, Salesforce, and Microsoft Dynamics 365.

In-depth Reporting: Ratecard offers advanced reporting features for analyzing feedback data. Users can utilize filters and visualizations to gain insights into customer satisfaction, employee engagement, and brand reputation. The vendor claims that users can also create custom reports and share them with stakeholders for data-driven decision-making.

Rich snippets & native reviews: According to the vendor, Ratecard allows users to show ratings and stars in search results through rich snippets. The product also prioritizes native reviews for search and social algorithms.