Real Front Desk

Real Front Desk is a software solution designed to optimize front desk operations for businesses. According to the vendor, it aims to enhance customer service, improve efficiency, and increase productivity. The product is suitable for businesses of all sizes, from small startups to large enterprises. It caters to a wide range of industries and professions, including hotels and hospitality, medical and dental offices, fitness centers and gyms, co-working spaces, and salons and spas.

Key Features

Quick Check-In: Real Front Desk offers a check-in process for customers that allows front desk staff to capture customer information, including contact details and preferences, and generate digital check-in forms, according to the vendor.

Appointment Scheduling: Real Front Desk includes an appointment scheduling feature that allows businesses to manage and organize their appointments effectively. Businesses can create and manage appointments for various services or resources, such as meeting rooms, fitness classes, or spa treatments, according to the vendor.

Customer Database Management: Real Front Desk provides a centralized customer database that allows businesses to store and manage customer information in one place. Businesses can easily access customer profiles, view past interactions, and track customer preferences and history, according to the vendor.

Billing and Invoicing: Real Front Desk includes a billing and invoicing feature that simplifies the process of generating invoices and managing payments. Businesses can create and customize invoices with relevant details, such as services rendered, pricing, and payment terms, according to the vendor.

Reporting and Analytics: Real Front Desk offers reporting and analytics capabilities, providing businesses with insights into their front desk operations. Businesses can generate various reports, such as appointment statistics, customer demographics, revenue analysis, and staff performance, according to the vendor.

Customizable Check-In Forms: Real Front Desk enables businesses to customize check-in forms with specific fields and questions to gather relevant information from customers, according to the vendor.

Calendar View: The system provides a calendar view with an intuitive interface, making it easy for staff to schedule, reschedule, and cancel appointments, according to the vendor.

Automated Appointment Reminders: Real Front Desk sends automated appointment reminders to customers via email or SMS, reducing no-shows and improving overall appointment attendance, according to the vendor.

Segmented Customer Database: The system enables businesses to segment their customer database based on various criteria, such as demographics, purchase history, or membership status, according to the vendor.

Integration with Payment Gateways: Real Front Desk integrates with popular payment gateways, enabling businesses to accept online payments securely and conveniently, according to the vendor.