REALMCHAT

RealmChat is a SME Digital Marketing Platform designed to accelerate growth in companies by leveraging the power of WhatsApp. According to the vendor, it provides a range of marketing tools, a WhatsApp shop, platform integration, and a team inbox to help businesses optimize their customer service and sales through WhatsApp. RealmChat is specifically tailored for Small and Medium-sized Enterprises (SMEs) and is suitable for a variety of professions and industries, including e-commerce businesses, retail stores, service-based businesses, marketing agencies, and the hospitality industry.

Key Features

Marketing Tools: According to the vendor, businesses can strengthen customer relationships by sending 2,000+ personalised promotional messages with a single click. It allows businesses to easily target specific customer segments and enhance engagement through personalized messaging.

WhatsApp Shop: The vendor claims that businesses can showcase and sell products directly on WhatsApp with a dedicated shop. They state that businesses can seamlessly integrate their product catalog, enabling customers to browse and purchase products within the WhatsApp interface.

Platform Integration: According to the vendor, RealmChat streamlines business operations by integrating with existing platforms and systems. They claim that businesses can connect with CRM, e-commerce, and other systems to ensure seamless data integration and a unified customer management platform.

Team Inbox: The vendor states that RealmChat provides a centralized inbox for businesses to manage and respond to customer messages efficiently. They claim that businesses can collaborate with multiple team members to handle inquiries and ensure timely responses, enhancing customer satisfaction.

Guides: According to the vendor, businesses can access comprehensive guides to maximize the potential of RealmChat's features. They claim that step-by-step instructions and best practices assist businesses in effectively utilizing the platform to boost customer service and sales.

Knowledge Base: The vendor states that RealmChat offers a knowledge base with articles, tutorials, and FAQs to address common questions and issues. They claim that businesses can troubleshoot and find solutions independently using these resources.

Admin Guide: According to the vendor, RealmChat provides a detailed admin guide for configuring and customizing the platform. They state that businesses can effectively manage user accounts, permissions, and system settings to tailor the platform to their business requirements.

Customer Service Guide: The vendor claims that RealmChat offers a customer service guide with best practices for providing excellent customer service. They state that businesses can learn how to handle inquiries, resolve issues, and build lasting customer relationships.