Recursive Labs

The Relate Voice & Video Chat Software is positioned as a next-generation customer engagement tool by Recursive Labs. According to the vendor, it aims to connect support representatives with customers. It is designed for enterprise contact centers, customer service hubs, and large sales teams, but can also be scaled down to businesses of any size. The software is intended to cater to various professions and industries such as retail & e-commerce, insurance, healthcare, contact-center-as-a-service, and automotive.

Key Features

Instant Voice & Video with No Download or Signup: The vendor claims that this customer engagement tool enables customers to connect face to face with customer care experts without the need for sign-ups or special apps. It is said to resolve service issues in real-time, aiming to provide a personal touch.

How Does Relate Voice & Video Chat Software Work?: According to the vendor, this software can be launched from a Realtime cobrowse session or escalated from text chat. It requires no download or sign-up, and instead, it allows Recursive Labs to use the device camera. It is designed to deliver a full concierge experience on the website or app, offering features such as screenshot, draw, or switch between video and cobrowse.

Voice & Video Chat that Integrates With Your CRM: The software is built for enterprise contact centers, customer service hubs, and large sales teams, with the aim of seamlessly integrating with major CRMs and VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, and Five9. The vendor claims that it can also be scaled down to fit businesses of any size and provides an Open API for custom connectors.

Empower Service Agents: According to the vendor, this software provides a personalized experience for customers by allowing them to connect face to face with agents without the need for any downloads or sign-ins. Relate video chat is said to enable any user to video chat with a single click, without leaving any residual data on customer devices. It claims to offer security-driven video chat with private sessions, surpassing industry security standards.

Built for the Digital Enterprise: The vendor claims that Relate enterprise voice & video chat software is designed to meet the challenges of enterprise customer care. It is said to offer advanced live support CRM solutions with easy scalability and integration. The software aims to provide a streamlined visual design and world-class integrations for CRM platforms. It is designed, hosted, and supported in the US with a strong focus on data security.

Video Chat Levels Up Customer Service in Any Industry: According to the vendor, this software aims to personalize customer journeys and shorten sales funnels in retail and e-commerce. It is said to enhance insurance claims processes and boost monthly bind rates. The software claims to meet the exploding demand for telehealth in healthcare. It is intended to increase CSAT and take the lead in contact center technology for contact center-as-a-service. Additionally, it aims to connect remote employees, shops, and dealerships in the automotive industry.