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Refiner has proven to be a valuable tool for measuring customer satisfaction, offering a range of use cases that have impressed users. …
Overview
What is Refiner?
Refiner is a survey platform designed for modern software companies. It provides customizable microsurveys for product research, growth marketing, and customer success. The platform caters to companies of all sizes, including small startups and large enterprises, in industries such as SaaS, Fintech,...
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Product Details
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- Tech Details
What is Refiner?
Refiner is a survey platform designed for modern software companies. It provides customizable microsurveys for product research, growth marketing, and customer success. The platform caters to companies of all sizes, including small startups and large enterprises, in industries such as SaaS, Fintech, Edtech, online marketplaces, and consumer mobile apps.
Key Features
Customizable microsurveys: Refiner offers fully customizable microsurveys tailored for software companies. These surveys are suitable for SaaS, Fintech, Edtech, and online marketplaces, and can be used for various purposes.
In-product and "post-signup" survey use cases: Refiner's surveys are designed for in-product and "post-signup" use cases. They help measure product-market fit, churn, feature usage, engagement, adoption, conversion, and identify strengths and weaknesses. These surveys also support growth marketing and customer success initiatives.
Enhanced customization capabilities: Refiner provides extensive design settings, allowing users to customize surveys to match their brand. Users can adjust colors, images, borders, corners, and widgets. The platform also offers custom CSS options and supports 12 question types, including NPS, CSAT, rating matrix, and CTAs. Surveys can incorporate branching, logic jumps, and A/B testing.
Seamless integrations with favorite tools: Refiner integrates with popular tools to leverage survey results. It offers complete integrations with Segment and Rudderstack for customer data syncing and better targeting. Users can also integrate with Zapier or Make to trigger actions based on survey responses. The integration with Customer.io enables the creation of branch conditions for campaigns.
Refiner Features
- Supported: Data Analysis Tools
- Supported: Mobile Survey
- Supported: Question Branching
- Supported: Question Library
- Supported: Site Intercept Survey
- Supported: Skip Logic
- Supported: URL Customization
- Supported: Customer Segmentation
- Supported: Feedback Management
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Reporting/Analytics
- Supported: Survey/Poll Management
- Supported: CES Survey Structure
- Supported: CSAT Survey Structure
- Supported: Complaint Monitoring
- Supported: Customizable Forms
- Supported: Engagement Tracking
- Supported: Third Party Integrations
- Supported: Trend Analysis
- Supported: Anonymous Feedback
- Supported: Multi-Channel Distribution
- Supported: Multi-Language
- Supported: NPS of Customers
- Supported: Segmentation
- Supported: Text Fields
Refiner Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Refiner has proven to be a valuable tool for measuring customer satisfaction, offering a range of use cases that have impressed users. With its easy-to-use interface and lightweight design, Refiner has gained a reputation as an efficient and cost-effective solution for gathering customer feedback. SaaS companies, in particular, have found it to be a preferred choice compared to other NPS solutions.
Setting up Refiner is quick and hassle-free, with users reporting that they received their first NPS feedback within minutes of implementation. The simple dashboard provided by Refiner allows users to easily gather customer feedback and visualize the data in a meaningful way. The intuitive and well-designed interface of the app has been appreciated by customers, making the process of collecting feedback a seamless experience.
One key use case for Refiner is the high response rate obtained through the widget it provides. Customers enjoy using the widget, leading to a higher engagement and participation rate. Additionally, users have highlighted the outstanding customer support offered by Refiner, which enhances their experience with the product. Customer support plays a crucial role in ensuring that users can maximize the benefits of Refiner and overcome any challenges they may face.
Furthermore, customers have expressed positive feedback regarding the fair pricing structure offered by Refiner. This aspect has been particularly appreciated by many users who find it budget-friendly without compromising on functionality or usability. Overall, Refiner proves to be a versatile tool that meets the needs of SaaS companies in effectively measuring customer satisfaction while providing an intuitive user experience and outstanding support.
Fast and Personal Customer Support: Several users have praised Refiner for its exceptional customer support, stating that the support team is quick to respond and provides a personalized approach. This high level of responsiveness and dedication has left a positive impression on users, demonstrating Refiner's commitment to helping customers.
Intuitive and Effective Features: Many reviewers have found Refiner's features to be intuitive and effective, without any unnecessary complexities. The platform's user-friendly design makes it easy for users to navigate and utilize the software efficiently, resulting in a seamless surveying experience.
Value for Money Pricing: Numerous users have highlighted Refiner's pricing as being very accessible, indicating that it offers value for money. This affordability factor has contributed to the positive experience of these customers with the software, making it an attractive option for businesses looking for cost-effective survey solutions.
Missing Email Survey Option: Some users have expressed disappointment that Refiner does not currently offer the option to send surveys by email. This limitation may be seen as a downside for those who prefer this method of survey distribution. However, according to Refiner support, it has been confirmed that this feature will be added in the future.