TrustRadius Insights
Users of Regal.io have reported significant improvements in their sales conversions, thanks to the flexibility offered by the platform's …
Overview
What is Regal.io?
Regal.io (formerly Regal Voice) is an outbound phone and SMS sales solution built to drive more conversations with customers. It uses prospect behavior to personalize outreach, and users can add branded calls and texts to increase answer rates or leverage…
Recent Reviews
Leaving a review helps other professionals like you evaluate Customer Engagement Platforms
Be the first one in your network to review Regal.io, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is Regal.io?
Regal.io (formerly Regal Voice) is an outbound phone and SMS sales solution built to drive more conversations with customers. It uses prospect behavior to personalize outreach, and users can add branded calls and texts to increase answer rates or leverage journeys and sales dialers to improve…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.regal.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
Alternatives Pricing
What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
Product Details
- About
- Integrations
- Tech Details
What is Regal.io?
Regal.io (formerly Regal Voice) is an outbound phone and SMS sales solution built to drive more conversations with customers. It uses prospect behavior to personalize outreach, and users can add branded calls and texts to increase answer rates, or leverage journeys and sales dialers to improve effectiveness. Regal.io aims to give sales team a unified agent desktop to boost on-call conversion.
Features
Features
- Branded Caller ID - To drive higher connect rates and remove spam labels, brand outbound calls, and get carrier-level performance data for all 400M cell phones in the US.
- Journey Builder - Personalizes outreach and orchestrate cross-channel, personalized outreach that triggers at key revenue generating moments - all without engineering support.
- Customer Profile - One view of the customer that can include CRM data, time-series product data, and contact center data, to produce a single record for every subscriber and improve personalized messaging, and give agents the right context.
- Unified Agent Desktop - One pane of glass for a sales team that shows every conversation, all customer data including product usage, and take next steps in one place, without switching back and forth to multiple products.
- Conversation History - Every conversation from every channel in one place. Includes dispositions, notes, tags, and even automated outbound messaging to know exactly what marketing told the customer.
- Sales Dialer - Run automated campaigns to reach goals with a Power Dial or Preview Dial. Manual dial and click to dial available when teams need autonomy.
- Intelligent Routing - Distributes outbound and inbound tasks or leads intelligently. Can use skills-based routing, customer attribute-based routing, round robin, and lead assignment.
Regal.io Integrations
Regal.io Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Regal.io have reported significant improvements in their sales conversions, thanks to the flexibility offered by the platform's journey orchestration system. By strategically engaging with customers at specific moments in their customer journey based on characteristics and actions, users have been able to increase their conversion rates effectively. The ability to set up and execute experiments quickly and efficiently has simplified the complexity of integrating phone and SMS campaign communications, allowing users to optimize their outreach strategies.
Regal.io also provides valuable data for analysis, enabling users to gain insights into the effectiveness of their phone and SMS campaigns. The automated task creation feature eliminates guesswork in reaching out to customers, ensuring that no leads fall through the cracks. Additionally, the inclusion of branded caller ID in Regal.io has proven to enhance pickup rates and customer engagement, improving overall communication with clients. The journey builder empowers business operations teams to configure the functionality of the tool without relying on constant engineering support, streamlining operations. The excellent analytics provided by Regal.io offer detailed insights into sales activities, allowing users to understand what is happening, where, when, and with whom. With its webhook feature and excellent data integration capabilities, Regal.io offers unparalleled flexibility and interoperability.
Another significant benefit reported by users is the removal of spam flags on phone calls achieved with Regal.io. By improving answer rates and enhancing customer perception of the brand, this feature has led to increased customer interactions and improved agent efficiency. Users have also utilized Regal.io's call flow organization and prioritization capabilities based on criteria in Salesforce and partner expectations, further optimizing their operations.
The drag-and-drop feature within Regal.io facilitates easy creation of customer engagement events and designing effective conversation channels for enhanced lead generation and improved conversion rates. Implementing Regal.io's branded caller ID has resulted in improved answer rates and call connections for users. Moreover, the concierge program offered by Regal.io, encompassing branded caller ID, journey builder, and SMS and voice communication, has yielded great results for users, including increased customer interactions, enhanced communication between sales agents and clients, and boosted ROI.
In summary, Regal.io proves to be a valuable solution for businesses looking to enhance their sales conversions and improve customer engagement. With its journey orchestration system, automated task creation, branded caller ID, analytics, and flexible features like webhook integration, Regal.io addresses key business problems such as ineffective phone and SMS campaigns, low answer rates, spam issues, inefficient call flows, and lack of customer insights.
Improved Connect Rates: Users have experienced significant improvements in connect rates using Regal.io, thanks to enhanced filtering and caller ID features. Several reviewers have mentioned that this has resulted in higher answer rates and overall performance for their businesses.
Valuable Reporting Dashboard: The reporting dashboard in Regal.io has been praised by many users for providing valuable insights into carrier performance. This feature allows businesses to optimize their branding strategies and monitor success. Users appreciate being able to make data-driven decisions easily with the help of these dashboards.
Proactive Strategy Recommendations: Many users appreciate the proactive strategy recommendations provided by Regal.io. These recommendations help them improve their marketing efforts and drive better results. Reviewers have found these suggestions to be helpful in increasing sales conversion and customer engagement.
Buggy Platform: Some users have experienced bugs while using Regal.io, although they acknowledge that the platform has improved over time.
Lack of Email Campaigns: Several reviewers have mentioned the downside of not having email campaigns in Regal.io. However, they understand that this feature is being worked on and look forward to its availability.
Inefficient Data Model: Users have expressed frustration with the use of phone numbers as the primary key in Regal.io, as it does not align with their data model. This has caused friction and a need to constantly work around this limitation.