Remberg

The remberg XRM is a cloud-based software solution designed for service, maintenance, and asset management. According to the vendor, it aims to optimize service processes, improve efficiency, and enhance the customer experience. The remberg XRM is suitable for small to medium-sized businesses as well as large enterprises. It is utilized by various professions and industries, including maintenance technicians, service technicians, facility managers, operations managers, manufacturing companies, field service technicians and managers, maintenance managers and technicians, service providers in industries such as energy, manufacturing, construction, and facilities management, equipment and asset managers, IT managers, and asset managers.

Key Features

QR Codes & Quick Access: According to the vendor, each X in remberg XRM is equipped with a unique QR code that allows users to quickly access the digital lifecycle record, including manuals, maintenance schedules, safety guidelines, and more. Users can scan QR codes using their smartphones or tablets to instantly access the relevant documentation and data associated with the X.

Ticket System & Inquiry Management: The remberg XRM includes a comprehensive ticket system that centralizes and manages all incoming inquiries, tickets, and reports related to X. Tickets are categorized, assigned, and tracked within the system, allowing for efficient communication and collaboration among team members. The system provides clear visibility of the status and progress of each ticket, ensuring timely resolution and preventing any inquiries from falling through the cracks.

Modularity & Configurability: The remberg XRM is highly modular and configurable, according to the vendor, allowing organizations to tailor the system to their specific needs and processes. Users can customize the system by defining data fields, roles and permissions, and even creating individual forms, protocols, or checklists. The system can be easily scaled and expanded as requirements evolve, enabling organizations to integrate additional functionalities at their own pace.

DMS Document Management: The remberg XRM includes a centralized document management system that serves as a digital library for all X-related documents and files. Users can store and manage important documents such as operating manuals, drawings, parts lists, training videos, and software updates, directly linked to the respective X. The system eliminates the need for scattered and outdated paper-based documentation, ensuring that all documents are up to date, easily accessible, and digitally linked to the corresponding X records.

Interfaces & APIs for System Integration: The remberg XRM offers interfaces and APIs that allow seamless integration with other IT systems such as ERP, DMS, or CRM systems. According to the vendor, users can synchronize critical information between the remberg XRM and other systems, ensuring data consistency and eliminating the need for manual data transfers. APIs and automatic CSV imports enable the exchange of information between different systems, streamlining processes and reducing the risk of errors.

Highest Data Security Standards: The remberg XRM prioritizes data security and privacy, hosting the system in a German high-security data center certified with ISO/IEC 27001 and complying with the highest C5 standards of the Federal Office for Information Security (BSI). The system incorporates security mechanisms such as password change cycles and two-factor authentication (2FA) to provide additional layers of protection for user data.

Digitale Arbeitsanweisungen: According to the vendor, users can create digital work instructions related to their equipment in remberg XRM. This feature aims to standardize the quality of work instructions and improve the planning, execution, and documentation of work orders.

Aufgaben & To-Do-Listen: The remberg XRM allows users to structure and organize tasks and to-do lists for their teams. According to the vendor, this feature helps users keep track of task progress and priorities, improving collaboration and transparency within the team.

Digitale Berichte, Protokolle & Checklisten: Users can create digital forms, reports, and checklists for various applications in remberg XRM. According to the vendor, this feature automates form filling through auto-completion and templates, reducing administrative effort and avoiding media breaks.

Digitale Lebenslaufakte: The remberg XRM enables users to centrally manage all data, documents, and activities related to their equipment. According to the vendor, users can access the digital lifecycle record on mobile devices and use QR codes for quick access to relevant information.