TrustRadius Insights
RepairDesk has been praised by users for solving various challenges that they face in their computer or phone repair shops. One of the …
Starting at $99 per month per store
View PricingOverview
What is RepairDesk?
RepairDesk is a repair shop management software suited for automating operations in single-store, multi-store, franchise, and mail-in repair depot businesses.The software is customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs,…
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Get StartedPricing
Essential
$99.00
Cloud
per month per store
Essential
$99.00
On Premise
per month per store
Growth
$149.00
On Premise
per month per store
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.repairdesk.co/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
RepairDesk Inventory + Purchase Orders Demo (More Features Included)
YouTube
RepairDesk Demo By M Asim
YouTube
Cell Phone Repair Shop Management Software Demo - RepairDesk
YouTube
RepairDesk Demo By M Asim
YouTube
RepairDesk Enterprise Version Demo by Usman Butt
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is RepairDesk?
RepairDesk is a repair shop management software suited for automating operations in single-store, multi-store, franchise, and mail-in repair depot businesses.
The software is customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, and small engine repairs.
Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit.
RepairDesk offers 40+ integrations and modules with popular services such as QuickBooks, Xero, Square, Zapier, and others. Available in 30+ languages, it currently boasts users among more than 2,700 businesses worldwide.
Supplementing the experience is a built-in payment processing service that lets customers perform business transactions with no extra configuration.
Ultimately RepairDesk helps users track repair jobs, manage inventory, order stock & manage a repair store.
The software is customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, and small engine repairs.
Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit.
RepairDesk offers 40+ integrations and modules with popular services such as QuickBooks, Xero, Square, Zapier, and others. Available in 30+ languages, it currently boasts users among more than 2,700 businesses worldwide.
Supplementing the experience is a built-in payment processing service that lets customers perform business transactions with no extra configuration.
Ultimately RepairDesk helps users track repair jobs, manage inventory, order stock & manage a repair store.
RepairDesk Screenshots
RepairDesk Video
Year in Review 2022 – RepairDesk
RepairDesk Integrations
- PayPal Payments Pro
- Mailchimp
- TSYS Payment Gateway
- Stripe Payments
- PayPal Zettle
- ShipStation
- WooCommerce
- RingEX
- QuickBooks Online
- Xero
- SMSGlobal
- Square Deep
- MobileSentrix
- MobileHQ
- Injured Gadgets
- MyCoolCell
- Phone Parts USA
- Pimp My Gadget
- Paymentsense
- PrintNode
- Appointment Calendar
- IMEI Gurus
- Crafty Clicks
- Text Local
RepairDesk Competitors
RepairDesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-based |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Canada, Australia, South Africa, New Zealand, Finland, Malaysia, France, China, Spain, japan, Germany, Sweden, Switzerland, Italy, Greece, Island, Austria, Korea, Russia |
| Supported Languages | English, Spanish, German, Danish, Dutch, Finnish, Norwegian, Portuguese, Swedish, Korean, Greek, Russian, Slovakian, Chinese, Arabic |
RepairDesk Customer Size Distribution
| Consumers | 30% |
|---|---|
| Small Businesses (1-50 employees) | 45% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
RepairDesk has been praised by users for solving various challenges that they face in their computer or phone repair shops. One of the most common issues that RepairDesk addresses is the hassle of manual work, including customer registration papers, invoicing, labels, and inventory management done with different software. Users have reported that RepairDesk takes off a lot of pressure and simplifies these processes, allowing them to focus on repairing devices and providing better customer service.
Another problem that RepairDesk solves is related to inventory management. Users have praised the software's intuitive interface for its ease of use in reporting, tracking orders, and managing their inventory. This functionality has enabled users to keep track of sales tax, profits, and sales growth over the past few months. In addition, RepairDesk provides a whole section dedicated to reports, making it easy for users to track their business's performance. Moreover, as one user reports, they fulfill the specific needs of motherboard repairs by providing a customer portal for customers to create repair tickets before they send them.
Users have also appreciated how RepairDesk helps them to streamline their workflow by providing an easy ticket creation process and quick invoice generation compared to other vendors. The software's point-of-sale (POS) system is convenient and easy to use daily; it covers all bases from ticket creation to customer automated notifications and sales reporting better than off-the-shelf retail software used before. As a result, users can perform each repair in front of clients, which transmits peace of mind since clients trust that technicians take care of their devices right in front of them.
Lastly, RepairDesk's support team has received praise for their responsiveness and effectiveness in resolving any questions or technical issues users might have had during business hours. Overall, RepairDesk provides a comprehensive solution for onsite cell phone repair businesses with great features such as real-time technician location updates via ON MY WAY email/sms notifications.
Intuitive and easy to use: Many users have found RepairDesk very intuitive and user-friendly, even for complex tasks such as inventory management, tracking, and reporting. The software's self-check-in, SMS, and email functionalities make it very convenient for customers to book their devices in. This ease of use has earned praise from multiple reviewers.
Excellent customer support: Several users have praised the highly professional and knowledgeable customer support team at RepairDesk who are available 24/7 to provide assistance when needed. They appreciate that the team is always available to help with any queries or issues they may face while using the software.
Broad range of features: Multiple reviewers have appreciated RepairDesk's broad range of features and integrations that can be customized to fit specific business needs, including ticketing, POS functionality, customer database, analytics, employee management among others. Additionally, its integration with other apps and services such as Cayan integration is considered great.
Difficult to set up: Some users have found it difficult to set up RepairDesk, experiencing technical glitches and bugs during usage. A significant learning curve is required for mastery of the product.
Poorly implemented features: While some great features are available on RepairDesk, some users have reported that they are poorly implemented, leading to issues with bugs and workarounds.
Expensive monthly fee: The monthly fee for RepairDesk may be considered high by some users.