Resident

Resident is a cloud-based block management software developed by Resident Property Software Ltd. According to the vendor, the software is designed to streamline operations and improve efficiency for small to large block management companies. It aims to provide a single view for all block management needs. The software is targeted at block managers, property managers, property management companies, estate agents, and property developers.

Key Features

Block Management Software: Resident is a cloud-based software that the vendor claims is specifically designed for block management, offering a solution for various block management needs.

Service Charge Accounting Software: According to the vendor, Resident allows users to input the annual budget and generate service charge demands. The software also supports bank transaction import and reconciliation, along with a comprehensive suite of financial reports. It includes features for supplier payment management and leaseholder service charge receipt recording.

Works Orders & Section 20s: Resident offers a CSV import function for data input, allowing users to log general repairs and maintenance with warning alerts. The software enables the generation of works orders and direct email communication with contractors. It also provides the option to set calendar email reminders for important tasks.

Leaseholder Portals: Resident provides a secure portal for leaseholders to access service charge statements and budgets. The vendor states that the software includes a messaging area for leaseholders to report maintenance issues, promoting transparency in property management.

Company Secretary: According to the vendor, Resident offers integration with Companies House for Confirmation Statements and Accounts Reminder Dates. The software generates Share & Membership Certificates and maintains an online record of the Share Register.

Customizable: Resident provides agency, leaseholder, and director dashboards that can be customized to fit specific needs. Users can also customize service charge demands, works orders, and letters. The software includes features for arrears process management and a resource center with guidance, templates, and checklists.

Secure Cloud Access: Resident is hosted with Microsoft Azure, ensuring secure access from anywhere, on any device. The software supports multiple logins for staff and leaseholders with controlled access levels. According to the vendor, it retains a full overview of financial data and provides control over sensitive details.

Maintenance Ticketing: Resident allows users to record, organize, and manage maintenance queries in one place. The software supports file attachments and reminders for workflows, aiming to improve communication and efficiency in handling queries.