ResidentHub

ResidentHub, offered by Resite, is a technology solution designed to streamline the leasing and living experience for residents. This proprietary platform serves as a centralized portal for property management companies of all sizes, including those managing market-rate apartments, student housing, and senior living communities. According to the vendor, ResidentHub enables residents to conveniently pay rent online, set up rent payments, submit maintenance requests, and communicate with community managers. It is positioned as an essential tool for property management professionals, real estate experts, leasing agents, and anyone in the multifamily housing industry seeking to enhance their operations and improve resident satisfaction.

Key Features

Custom Websites: ResidentHub offers property management companies the opportunity to create fully customized and branded websites. These websites can be seamlessly integrated with property management software, providing easy access to essential information for community managers and leasing agents.

Themed Websites: Community managers can add their own unique touch to existing templates, creating visually appealing and resident-friendly websites. Themed websites incorporate the latest design trends and user experience elements to enhance engagement and provide a seamless online experience for potential residents.

Optimized Websites: ResidentHub focuses on optimizing websites to improve search engine visibility and user experience. Through on-page optimization techniques and local distribution of community information, property management companies can expand their reach and accurately represent their business online.

CALEBSM (Communication Assistant Leasing Bot): According to the vendor, the automated chatbot integrated into ResidentHub's website, CALEBSM, offers real-time responses and assistance to potential tenants. It aims to enhance customer service by providing 24/7 availability and quick response times, ensuring a seamless and interactive digital experience.

Reputation: ResidentHub provides reputation management services to monitor and respond to online reviews, enhancing the community's online presence and trustworthiness. According to the vendor, property management teams can build trust and demonstrate their commitment to customer satisfaction by proactively addressing potential issues and engaging with reviewers.

Web Accessibility: ResidentHub ensures that websites are ADA-compliant and accessible to all visitors, including those with disabilities. The team follows WCAG 2.0 guidelines to develop websites that meet accessibility criteria and comply with ADA and Section 508 regulations.

Digital Advertising: According to the vendor, ResidentHub offers strategic digital advertising services through platforms like Google and social media to increase online visibility and engage potential tenants. Targeted advertising campaigns based on ideal tenant profiles and messaging aim to help property management companies reach their target audience effectively.

LeasingPathSM: The online lease application wizard provided by ResidentHub simplifies the application process for prospective renters. It allows potential tenants to fill out applications, pay fees, and deposits online, reducing administrative burden and providing a user-friendly experience.

ResidentHubSM: According to the vendor, this proprietary technology offers residents a branded and seamless experience for paying rent online. With the ability to set up rent payments, submit maintenance requests, and communicate with community managers, ResidentHubSM aims to provide a convenient and secure method for residents to manage their leasing and living experience.