Responso

Responso is an intelligent autoresponder and multi-channel communication integration tool designed to enhance customer service in the eCommerce industry. It caters to businesses of all sizes, from small online stores to large-scale eCommerce enterprises. Responso is utilized by various professionals and industries, including eCommerce businesses, online retailers, customer service teams, sales and marketing professionals, and digital agencies.

Key Features

According to the vendor, Responso acts as an intelligent autoresponder, efficiently managing customer inquiries and automatically sending replies to improve response rates and enhance the visibility of offers on platforms like Allegro and Amazon.

Responso seamlessly integrates with multiple marketplaces and platforms, allowing businesses to consolidate customer communication from various sources into one system. Users can effortlessly connect their accounts from platforms such as Amazon, eBay, Etsy, and Facebook, simplifying communication and facilitating streamlined message management.

The vendor claims that Responso offers automated actions triggered by specific rules and conditions. Users can automate tasks like assigning cases to agents, sending opinion requests, and labeling cases with tags. The system intelligently detects keywords in customer messages, initiating designated actions to optimize time management and operational efficiency.

According to the vendor, Responso provides advanced built-in reports and analytics, enabling businesses to analyze critical data related to their support team, customers, products, and sales. Users can access customizable and transparent charts to visualize data based on their specific requirements. The reports offer valuable insights into customer service performance, response times, and other essential metrics.

Responso seamlessly integrates with popular platforms and tools, including marketplaces like Amazon, eBay, Etsy, and Facebook, as well as eCommerce plugins such as WooCommerce. The vendor asserts that this integration empowers businesses to effectively manage all customer communications and orders from a centralized system.

The vendor states that Responso allows users to personalize autoresponder templates or create customized responses to address individual customer needs. This flexibility ensures that businesses can provide tailored and relevant replies to customer inquiries, fostering improved customer satisfaction.

According to the vendor, Responso enables users to set up rules and triggers to automatically send replies based on specific keywords or phrases. This feature ensures that customers receive prompt and relevant responses, ultimately enhancing overall customer experience.

Responso simplifies message tracking by centralizing messages and related order details in one panel, streamlining the process of tracking and responding to customer inquiries. This feature aims to enhance communication efficiency and prevent any customer messages from being overlooked or missed.

The vendor claims that Responso's automated actions and rule-based triggers greatly optimize time management by reducing manual intervention in customer service tasks. This allows businesses to allocate more time to strategic and value-added activities, ultimately increasing productivity and efficiency.