Ressolve

Ressolve is an artificial intelligence tool designed for medium and large businesses that aim to gain insights from customer and employee conversations. According to the vendor, the tool is specifically tailored for industries such as call centers and BPO, banking and financial services, telecommunications, healthcare, and others that rely on conversation analysis for improvement.

Automatic Sample Extractor: According to the vendor, Ressolve automatically extracts conversation samples for analysis, reducing manual effort and saving time in the analysis process.

Specialized in Latin American Spanish: The vendor claims that Ressolve has the ability to analyze conversations in Latin American Spanish, including slang and idioms, to provide accurate insights by understanding the nuances of the language.

Industry-Specific Algorithms: Ressolve utilizes algorithms trained specifically for different industries, as stated by the vendor. This ensures that the analysis is tailored to the specific needs and challenges of each industry.

Quarterly Insights Sharing: The vendor claims that Ressolve provides clients with quarterly sharing of insights and findings, keeping them informed about the trends and patterns identified in the conversations.

Monthly Model Training: According to the vendor, Ressolve offers monthly model training at no additional cost to continuously update and optimize the models for better performance.

Lower Implementation Costs: The vendor states that Ressolve provides a lower implementation cost compared to other solutions, offering cost-effective options for businesses of all sizes.

Package-based Analysis: Ressolve offers packages for analyzing a specific number of minutes per month, allowing businesses to choose a package that suits their needs and budget, according to the vendor.

Flexible and Agile Integrations: The vendor claims that Ressolve features an open architecture that allows for flexible and agile integrations with other systems, enabling seamless integration with existing tools and platforms.

Audio Quality Measurement: According to the vendor, Ressolve measures the quality of audio recordings, helping identify any issues or improvements needed in the audio recordings.

Included Storage: Ressolve includes storage for conversations and data, eliminating the need for separate storage solutions, as stated by the vendor.