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Resy OS has proven to be a reliable and efficient reservation system, solving the business problem of easily making reservations for …
Overview
What is Resy OS?
Resy, a restaurant management solution from Resy Network in New York, boasting offline features to support takeout ordering and contactless pickup functionality, integrated into an existing Resy booking widget, and on-premise software services such as reservation and table management, guest…
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What is Resy OS?
Resy, a restaurant management solution from Resy Network in New York, boasting offline features to support takeout ordering and contactless pickup functionality, integrated into an existing Resy booking widget, and on-premise software services such as reservation and table management, guest…
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What is Toast Point of Sale?
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll,…
Product Details
- About
- Tech Details
What is Resy OS?
Resy OS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Resy OS has proven to be a reliable and efficient reservation system, solving the business problem of easily making reservations for business lunches and dinners. Users have praised its convenience, particularly for same-day reservations, as it provides a quick and easy scheduling experience directly from a mobile device. The ability to search for nearby restaurants based on location, cuisine, and price range has made it easier for users to find suitable dining options. This platform has also solved the problem of making reliable reservations without compromising personal information, benefiting a majority of users. Additionally, Resy OS offers a user-friendly interface that allows customization and changes as needed. The support team is highly regarded, always available and ready to help with their knowledge and expertise. Regular updates based on customer feedback demonstrate a commitment to improving the product, ensuring that user needs are met. The back-of-house portal of Resy OS is easy to navigate and allows for last-minute changes and access to analytics for day-to-day operations. While occasional freezing issues have been reported as the only drawback, overall, Resy OS has been recommended as a seamless solution for online reservations that benefits both customers and businesses alike.
Intuitive and Easy to Use: Many users have found Resy to be very intuitive and easy to use, making it a pleasure for them to use the platform for several years. They appreciate the simplicity of the interface and commend its user-friendly design.
Effective SMS Messaging Feature: The SMS messaging feature in Resy has been highly praised by users for its effectiveness in reducing no-show rates. Several reviewers have mentioned that this feature has helped them achieve almost zero no-shows, resulting in better efficiency and customer satisfaction.
Comprehensive Functionality: Numerous users have expressed their satisfaction with Resy's comprehensive functionality. They feel that the software fulfills all their needs and find it easy to understand and use. From finding good restaurants to making, modifying, and canceling reservations, they appreciate how Resy streamlines their operations effectively.
Inefficient Pacing Controls: Some users have expressed frustration with the pacing controls in Resy, stating that the software only allows pacing by cover count and does not offer the option to define pacing by number of tables. This limitation has forced users to find workarounds and they have suggested this feature to Resy without it being implemented.
Inconsistent Notification Feature: Users have mentioned that the notification feature in Resy often fails to notify them when there is availability at a restaurant they are trying to book. This inconsistency in notifications can make it difficult for users to secure reservations in a timely manner.
Challenging UI for Future Reservations: Several users have found the user interface of Resy problematic when making reservations for future dates. They have mentioned that the calendar feature is not helpful and looks off, making it difficult to select desired dates. Additionally, some users have felt that the date-picker feature could be made easier, especially when they don't know which restaurant they want to go to.