Returnista

Returnista is a comprehensive returns solution designed to help online retailers reduce returns, improve the customer experience, and potentially increase sales. According to the vendor, this software solution is suitable for businesses of various sizes, from small online retailers to large enterprises. It caters to a range of professions and industries, including e-commerce retailers, fashion and apparel companies, consumer electronics companies, home goods and furniture retailers, and beauty and cosmetics brands.

Encourage exchanges: According to the vendor, Returnista proactively offers exchanges in the return process, with the potential to convert up to 40% of returns into exchanges. This feature includes offering exchanges based on existing stock and integrating with existing systems to provide accurate stock availability.

Reduce returns: Returnista aims to turn the returns flow into a data-driven process by providing insights into return behavior to identify trends and patterns. The vendor claims that this data can be used to make improvements and lower the return rate by analyzing and optimizing product offerings.

Automate returns process: Returnista simplifies and automates the returns process for customers by offering easy online return registration and generating barcodes for paperless returns. This feature also provides flexible return location options, including drop-off points or home pickup.

Process returns faster: According to the vendor, Returnista enables quick and easy repayment to customers by providing pre-notification of returns for faster processing. This feature also includes integration with warehouse management systems to ensure efficient handling and streamline refund and exchange management in one environment.

Flexible returns: Returnista offers flexible (inter)national returns by integrating with multiple carriers to provide various shipping options. The vendor claims that customers have access to more than 120,000 drop-off points, ensuring convenient returns and a potentially pleasant return experience worldwide.