Overview
What is Review intelligence?
Review Intelligence by KePSLA is a software solution designed to assist hotels and resorts in managing their online reputation, analyzing guest reviews, and enhancing overall performance. According to the vendor, this tool is suitable for businesses of various sizes in the travel and hospitality industry,...
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Review intelligence?
Review Intelligence by KePSLA is a software solution designed to assist hotels and resorts in managing their online reputation, analyzing guest reviews, and enhancing overall performance. According to the vendor, this tool is suitable for businesses of various sizes in the travel and hospitality industry, including small to large-sized hotels and resorts. The intended users of this product include hotel managers, hospitality industry professionals, travel industry professionals, customer experience managers, and online reputation managers.
Key Features
Review Notification: According to the vendor, Review Intelligence provides real-time review monitoring with a notification feature. Users can receive alerts for positive reviews and effectively manage negative comments. The vendor claims that this feature allows for the marketing of positive surveys and efficient handling of negative feedback.
Smart Analytics: The vendor states that Review Intelligence offers deep insights into guest reviews through smart analytics. Users can access department and key performance indicator (KPI) scores to identify strengths and areas for improvement. The vendor claims that semantic analysis helps analyze guest sentiments.
Competitor Performance: Review Intelligence allows users to compare their hotel's performance with up to 10 competitors. The vendor claims that this feature provides department and KPI level data, enabling users to identify best practices and areas for improvement. Additionally, users can set goals and milestones to compete against competitors.
Rating Score Index: According to the vendor, Review Intelligence compiles and calculates the Rating Score Index from reviews across 120+ sources and in 30 languages. Users can customize department scores based on their hotel's requirements and gain insights into 18 important Key Performance Indicators (KPIs).
Manage Reviews: The vendor states that Review Intelligence utilizes natural language processing (NLP) and machine learning to analyze reviews. Users can reply directly to the review source from a single point and integrate an AI-generated reply system for increased efficiency. The product also allows users to view original and translated reviews in foreign languages.
Review intelligence Features
- Supported: Response Management
- Supported: Review Generation
- Supported: Sentiment Analysis
- Supported: Social Media Monitoring
Review intelligence Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
