ReviewBuzz

ReviewBuzz is a suite of tools designed to assist businesses in managing their online reputation and the relationships that influence it. According to the vendor, this software solution caters to businesses of various sizes, from small local enterprises to large corporations. It is particularly beneficial for professionals in home services, contractors, automotive repair shops, healthcare providers, and businesses in the hospitality industry. With ReviewBuzz, businesses can easily generate and manage reviews, enhance employee engagement, improve customer satisfaction, and increase online visibility.

Key Features

Review Generation: According to the vendor, ReviewBuzz offers a convenient one-click review request feature and text message communications to help businesses generate more reviews effortlessly. Whether at the desk or in the field, employees can easily send review requests to boost the company's online reputation.

Review Management: ReviewBuzz provides a flexible and user-friendly review management system that allows businesses to sort and filter reviews by employee, location, review site, and channel. The vendor claims that businesses can promptly respond to negative reviews and create positive customer experiences.

Insights: With ReviewBuzz, businesses can gain valuable insights into their company's reputation through key performance indicators (KPIs). According to the vendor, businesses can monitor their online reputation, receive instant alerts, and identify actionable trends.

Integrations: According to the vendor, ReviewBuzz seamlessly integrates with industry-leading software, automating the review request process and saving time. The vendor suggests that businesses can streamline their review generation process by connecting ReviewBuzz with existing tools, potentially leading to an increase in reviews.

Auto-Detection: ReviewBuzz simplifies the review process for customers by automatically directing them to their preferred review site. The vendor suggests that businesses can prioritize and select the review sites that are most relevant to their operations, creating a seamless and customized customer experience that encourages more reviews.

Business Listings: ReviewBuzz enables businesses to expand their online presence in local search results through comprehensive business listings. According to the vendor, businesses can showcase reviews from various review sites, along with business information and social feeds, all in one place. Each location automatically receives a personalized and branded business listing, potentially increasing visibility and generating more customer inquiries.

Employee Profiles: ReviewBuzz provides personalized online review portfolios for each employee, building customer trust and enhancing sales opportunities. The vendor claims that businesses can showcase employee expertise and professionalism, highlighting the standout performers on their team and boosting their credibility with potential customers.

Employee App: According to the vendor, ReviewBuzz offers a mobile app that empowers field employees to request reviews, read reviews, check statistics, and update their profiles with ease, all while on-site. The vendor suggests that this mobile access to ReviewBuzz features improves employee engagement and accessibility.

Leaderboard: ReviewBuzz allows businesses to create healthy competition and motivate their team by integrating results into the employee review and reward process. According to the vendor, this feature encourages employees to improve service quality and generate more online reviews, potentially enhancing overall company performance.

Employee Rewards: According to the vendor, businesses can customize their employee rewards system with ReviewBuzz. They can choose prizes, assign points for earning reviews and surveys, and set redemption thresholds. This enables businesses to recognize and reward employees for providing exceptional service and incentivize active participation in generating positive reviews.