ReviewFilter

ReviewFilter, developed by Centaurian OÜ, is a Hotel Reputation Management Software designed to streamline the process of managing guest feedback for hotels and restaurants. According to the vendor, this solution is specifically tailored for hotel managers, restaurant owners, and hospitality industry professionals. With its range of features and user-friendly interface, ReviewFilter aims to be a valuable tool for businesses in the hospitality sector.

Key Features

Guest Feedback Database: According to the vendor, ReviewFilter provides a structured guest feedback database that allows for easy querying, sorting, and actioning of feedback. Hotel teams can efficiently handle incoming feedback, ensuring that guest complaints are acknowledged and addressed promptly.

Performance Dashboard: The Performance Dashboard offers a comprehensive view of internal guest feedback, tracking review trends, guest satisfaction, and review scores. Hotel managers can monitor conversion rates, review requests, and completed reviews, gaining valuable insights into their hotel's performance.

Reputation Tracker - Review Feed: The Reputation Tracker module alerts users to new reviews posted on over 20 different OTA and review sites. According to the vendor, this feature saves time by eliminating the need to visit multiple sites to monitor public feedback. Users can view management responses and notify relevant departments to respond to reviews.

Reputation Tracker - Analytics: According to the vendor, the Analytics feature allows users to keep track of their hotel's performance across various OTA and review sites. They can analyze month-on-month performance, management response ratios, and trending topics mentioned in public reviews. Site-specific performance metrics for popular OTA sites are provided, along with advanced sentiment analysis.

Social Share: ReviewFilter allows users to easily share their 5-star reviews on Twitter. According to the vendor, the social share feature converts review text into an image, bypassing Twitter's character limit and maximizing the reach of positive feedback.

Wordpress Integration: Users can display curated reviews on their hotel's website using ReviewFilter's Wordpress widget. According to the vendor, selected reviews can be published directly from ReviewFilter to the hotel's website with just a click of a button, enhancing its online reputation.

QR Code / URL Enabled: ReviewFilter offers the option to include a QR code or branded URL on stationary or bar receipts to gather guest feedback. According to the vendor, this feature enables businesses to collect feedback conveniently and efficiently.

API Integration: ReviewFilter provides an API that seamlessly connects with third-party software, such as hotel property management systems and restaurant booking systems. According to the vendor, this integration allows for a smooth review process initiation, enhancing the overall guest experience.