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Easy to use: Rhino Support was praised by many reviewers for its ease of use and simple navigation, with several users noting that it was …
Overview
What is Rhino Support?
Rhino Support is help desk software for small businesses which allows multiple agents access for a single rate, as opposed to the per agent monthly pricing commonly seen.
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What is Rhino Support?
Rhino Support is help desk software for small businesses which allows multiple agents access for a single rate, as opposed to the per agent monthly pricing commonly seen.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.rhinosupport.com/#pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Rhino Support?
Rhino Support Video
Overview of Rhino Support Help Desk Software
Rhino Support Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use: Rhino Support was praised by many reviewers for its ease of use and simple navigation, with several users noting that it was easy to manage support requests efficiently. The one-click ticket management system also made it simple to handle inquiries quickly.
User engagement features: Many users appreciated the user engagement features offered by Rhino Support, including instant support and the ability to issue tickets. The recent addition of a mobile app was seen as a positive development, allowing users to respond to chats from anywhere.
Easy training process: Several reviewers noted that Rhino Support was easy to train others on due to pre-written responses and a knowledgebase feature that made it easy to insert frequently used information. This has helped businesses onboard new agents and get them up-to-speed more quickly.
Inefficient Search Function: Some users have found Rhino Support's search function to be inefficient, making it difficult to find information from previous tickets. Users report that the search function only works if they know the customer's email address, and searching by name or keywords rarely returns relevant results. As a result, some users feel like they have to go through every single closed ticket to find what they are looking for.
Expensive Monthly Plan: Some reviewers consider Rhino Support's monthly plan a bit expensive compared to other help desk software companies. These reviewers state that there are other companies providing similar services at cheaper prices.
Slow loading time: Several users reported that Rhino Support does not load and run as fast as other programs of equivalent size.