RiseBuildings

VTS Activate is a tenant experience platform offered by RiseBuildings that caters to the needs of commercial real estate owners, operators, property managers, marketing and community managers, facilities and operations managers, and office space providers. According to the vendor, this platform allows users to create personalized and branded experiences for their tenants, streamline access management and operations, and engage with tenants effectively. It is designed to be suitable for businesses of various sizes, making it a potential solution for enhancing tenant experiences and optimizing property management in the commercial real estate industry.

Key Features

Access management: According to the vendor, VTS Activate enables tenants to digitally access buildings, suites, shared spaces, and workspaces across their portfolio. It supports unlocking using the employee badge stored in Apple Wallet on iPhone and Apple Watch, and allows tenants to send credentials to guests for a seamless check-in process.

Operations management: The vendor claims that VTS Activate provides property managers and facilities teams with the ability to streamline operations by creating, modifying, and tracking work order requests from the app. The platform automates preventative maintenance tasks, offers centralized operational tools, and provides real-time insights for effective decision-making.

Tenant engagement: VTS Activate allows property owners to create branded tenant experiences, delivering personalized content, events, and perks to increase tenant engagement. The platform provides insights on amenity usage and enables streamlined communication through multi-channel alerts and targeted messaging.

Amenity booking: According to the vendor, tenants can discover and book amenities such as conference spaces, flex desks, and retail services through VTS Activate. The platform supports reservation management, payment collection, special requests, and retail marketplace management for browsing retailers, ordering food, scheduling deliveries, and making secure in-app payments.

Integrations: VTS Activate is said to offer seamless integrations with leading access control systems, property operations tools, resource booking platforms, visitor management solutions, workplace content providers, food and beverage services, package management systems, payment processors, and single sign-on (SSO) providers.

Manage and host exceptional events: VTS Activate allows tenants to purchase tickets, RSVP, and check in at events. The vendor claims that the platform offers back-end management of tickets, payments, programming calendars, and post schedules, providing highly configurable event operations for creating memorable experiences.

Engage tenants and support retention strategies: According to the vendor, VTS Activate helps elevate the office experience to potentially improve tenant potential for renewal. It enables targeted engagement with tenant admins and offers exclusive experiences for executives, aiming to connect tenants to the brand.

Connect with tenants using configurable, interactive content: VTS Activate is claimed to increase tenant engagement through interactive content such as contests, polls, and surveys. The platform provides an in-app content builder for easy customization and drag-and-drop ease for creating in-office experiences.

Promote your offering across your tenant network: VTS Activate leverages the tenant network to promote programming and potentially unlock new revenue streams. According to the vendor, it enables in-app booking and payments for various services and supports multi-channel marketing with advanced targeting and scheduling of SMS text, email, and push notifications.