RMTrack

RMTrack is an issue tracking and management software solution designed to streamline and optimize the tracking of issues and tasks within organizations. According to the vendor, RMTrack is suitable for companies of all sizes in various professions and industries, including software development, IT services, project management, quality assurance, and manufacturing. With its versatile features and customizable forms, RMTrack aims to provide an efficient solution for issue tracking and management.

Key Features

Dynamic Filtering: RMTrack offers a user-friendly interface that allows users to easily filter and sort the list of items based on specific conditions. Users can save and share filters and column positions, and conveniently export the list as .xlsx or .csv files.

Reporting: RMTrack's custom reporting engine provides advanced reporting options, including dashboard, columnar, charts (bar, line, and pie), and HTML template-driven reports. Users can analyze data and gain insights through the drilldown capabilities of the column-oriented reports.

Customizable Forms: RMTrack supports the creation of data entry forms tailored to each project's needs. Users can design intuitive forms, customize dropdown lists, and attach files effortlessly. An audit trail is maintained to track all changes.

Custom Fields: RMTrack allows users to add custom fields to data entry forms, providing flexibility in capturing specific information. Various field types, including text, numeric, dropdowns, dates, checkboxes, computed fields, and logged comments, are available. User permissions can be configured at the group level.

E-Mail Notifications: RMTrack enables users to set up customizable e-mail notification rules to keep project members informed about assignments. Recipients can be specified based on different functions, and template-based e-mail messages can be configured to ensure effective communication.

Workflows: RMTrack allows users to define workflows that control assignment rules, valid values for resolution and status fields, and data entry validations. Projects can have their own workflows or share a common one, and required fields can be set at each stage of the workflow. Service level agreements can be managed through automatic escalation.

Security: RMTrack ensures secure access with user ID and password authentication, supporting both RMTrack logon and Windows authentication. User security types provide control over feature access, while project team membership controls access at the item level. User group membership allows granular security control down to the individual field level. All updates are logged, and password verification can be enabled for specific workflow steps using the eSignatures feature.