Overview
What is RSTickets!Pro?
RSTickets!Pro is a Joomla! HelpDesk ticketing system designed by RSJoomla! to provide customer support. According to the vendor, it is suitable for small to large-sized companies in various professions and industries, including IT services, software development, e-commerce, web design and development,...
Leaving a review helps other professionals like you evaluate Help Desk Software
Be the first one in your network to review RSTickets!Pro, and make your voice heard!
Get StartedPricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is WixAnswers.com?
Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides:A single view for all real-time and offline support channelsNo more switching between…
What is HelpCrunch?
All-in-one software for better customer communication HelpCrunch toolset includes: Live chatEmail marketing automationSimple HelpdeskIt's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support…
Product Details
- About
- Tech Details
What is RSTickets!Pro?
RSTickets!Pro is a Joomla! HelpDesk ticketing system designed by RSJoomla! to provide customer support. According to the vendor, it is suitable for small to large-sized companies in various professions and industries, including IT services, software development, e-commerce, web design and development, and customer support services.
Key Features
Easy to set up: According to the vendor, RSTickets!Pro can be easily implemented without extensive technical knowledge or coding skills.
Safe and private environment for customers: RSTickets!Pro ensures a secure and private environment for customers to submit their support requests, with minimal personal information required.
Email ticket creation and replies: Customers and staff members can create and reply to tickets directly through emails, providing a convenient communication channel.
Multiple email notifications: According to the vendor, RSTickets!Pro sends multiple email notifications to keep customers and staff members informed about ticket updates.
Integrated knowledgebase system: RSTickets!Pro includes a built-in knowledgebase system, allowing staff members to reference existing articles and FAQs for quick and accurate responses.
Custom fields for departments: Each department in RSTickets!Pro can have its own set of custom fields, capturing relevant information based on support needs.
Ticket attachments: RSTickets!Pro allows customers to upload files and attachments when submitting support tickets, providing additional context for issue resolution.
Ticket rating system: After a ticket is closed, customers have the option to rate the staff member's responses, providing feedback for improving customer support.
Reports generation: RSTickets!Pro offers the ability to generate reports that provide statistical insights into ticket activity and staff member performance, facilitating efficiency tracking and identifying areas for improvement.
RSTickets!Pro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows |
