RT Telephony

RT Telephony is a telephony solution designed to enhance business efficiency and productivity. According to the vendor, this communication platform seamlessly integrates with SugarCRM and is suitable for businesses of various sizes. Sales and marketing teams, customer service and support teams, call centers, real estate agencies, and e-commerce businesses are among the professional and industry users of RT Telephony.

Key Features

Call Forwarding: According to the vendor, RT Telephony allows operators to efficiently forward incoming calls to available agents, potentially improving customer service by ensuring no calls are missed.

Inbound & Outbound SMS: RT Telephony supports text conversations alongside verbal communication. Users can engage in instant messaging within SugarCRM using the SMS Chat feature and initiate SMS conversations through the RT Telephony plugin, according to the vendor.

Call Recording: The vendor claims that RT Telephony automatically records all calls made or received through the SugarCRM interface, providing valuable data for compliance, quality assurance, and reference purposes.

Emojis: According to the vendor, users can add emojis to their text conversations within RT Telephony, potentially enhancing communication by adding a touch of flavor and emotion to messages.

Click to Call: RT Telephony allows users to easily make and receive calls from any default or custom SugarCRM modules using web, desktop, and mobile applications with the mic and speakers, according to the vendor.

Interactive Voice Response (IVR): The vendor states that RT Telephony acts as an operator with IVR settings, allowing users to compose a welcome message, direct incoming calls using user extensions, and enable features such as call waiting, call recording, and voicemail.

Notification: According to the vendor, RT Telephony displays pop-up notifications on the user's screen with relevant record information whenever there is an incoming call or SMS.

SMS Campaigns: Users can create SMS templates and send messages to target lists directly from SugarCRM, according to the vendor. SMS campaigns can be scheduled ahead of time or sent instantly using the Quick Campaign feature.

Intuitive UI: The vendor claims that RT Telephony provides a streamlined interface that presents the necessary information to increase productivity and efficiency. The Call and SMS sections offer new features that further enhance usability, according to the vendor.