TrustRadius Insights
Salesfloor is a versatile software that solves a variety of business problems, making it an invaluable tool for users across different …
Overview
What is Salesfloor?
Salesfloor is a mobile clienteling and virtual selling platform designed for store associates to connect with customers-beyond the store and a mpos platform for frictionless in-store experiences. The software provides store associates with clienteling tools to engage customers.
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What is Salesfloor?
Salesfloor is a mobile clienteling and virtual selling platform designed for store associates to connect with customers-beyond the store and a mpos platform for frictionless in-store experiences. The software provides store associates with clienteling tools to engage customers.
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- No setup fee
For the latest information on pricing, visithttps://salesfloor.net/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Salesfloor?
Salesfloor is a mobile clienteling and virtual selling platform designed for store associates to connect with customers-beyond the store and a mpos platform for frictionless in-store experiences. The software provides store associates with clienteling tools to engage customers, including features that allow:
- Online customers to shop live with store associates via online Storefronts
- Live chat with a local, in-store associate
- Shoppable Instagram posts
- Associate marketing tools.
There are four overarching feature areas:
Virtual Shopping
Gives online customers immediate access to a local store associate or digital sellers and provide the same personalized experience they receive in store. Customers reach out to a local store or associate directly from the retailer’s e-commerce site. Associates receive incoming requests through the Salesfloor app and offer immediate, real-time assistance to online shoppers.
Clienteling
Salesfloor Clienteling bridges the online-offline service gap by enabling associates to serve customers in a personalized way both in-store and online. The in-store collaborative environment is extended to all online shoppers, for a seamless customer experience.
AI Assisted Selling
Deliver scalable personalized experiences with conversational AI that listens to customers, learns their needs, and makes the right recommendations at the right time–every time they visit an associated ecommerce storefront.
Salesfloor Cloud
The infrastructural component that integrates with a retailer’s existing IT systems (ERP, POS, CRM, OMS, etc.) so as to more efficiently deliver data to the Salesfloor Platform.
The platform boasts 45,000 associates from retailers in Apparel, Beauty, Jewellery and Baby/Toys as users, who modernize the role of store associates to drive results and differentiate the customer experience.
Salesfloor Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Salesfloor is a versatile software that solves a variety of business problems, making it an invaluable tool for users across different industries. With its user-friendly interface and seamless integration capabilities, Salesfloor empowers store associates to become digital brand ambassadors, enabling them to engage with customers through digital channels. This fosters personalized customer interactions, driving sales and enhancing the overall customer experience.
One key problem solved by Salesfloor is the challenge of providing a personalized touch to in-store shoppers. With knowledgeable sales staff and engaging experiences facilitated by Salesfloor, customers benefit from a more tailored and enjoyable shopping experience. Additionally, the platform enables sales associates to connect with customers beyond the physical store, providing them with the best customer tools to engage and build lasting relationships. This not only drives sales but also helps to maintain brand loyalty.
Another significant problem addressed by Salesfloor is the need for efficient communication and resource access. Customers appreciate the prompt and clear customer service offered by Salesfloor, as well as its ability to efficiently communicate new features. Moreover, the software's AI-assisted sales have proven to be a great help to users, improving sales processes and providing comfort with the product.
Salesfloor also tackles challenges related to managing various systems and integrating with existing tools. The software is compatible with a wide range of systems, allowing for secure operations without the need for additional tools. It integrates well with on-premises and cloud solutions, as well as third-party systems, facilitating supplier, distributor, and partner management. This streamlines operations and ensures smooth connectivity throughout the business ecosystem.
Overall, Salesfloor provides users with extensive functionality and customization options, making it suitable for mapping complex B2C trading scenarios. By effectively addressing business problems such as providing personalized customer interactions, improving communication and resource access, and streamlining system integration, Salesfloor offers a one-stop solution that solves these challenges and enables efficient operations for businesses of all sizes.
Personalized shopping experience: Many users have praised Salesfloor for its ability to help retailers create a more personalized shopping experience for customers. The platform enables associates to connect with customers through digital channels, providing personalized product recommendations and assistance. This feature has proven effective in driving sales and increasing customer lifetime value.
Data-driven insights: Users have found that Salesfloor provides valuable data-driven insights that help retailers better understand customer needs and preferences. These insights enable businesses to make informed decisions and tailor their strategies accordingly, resulting in improved sales performance.
Ease of use: Several users have praised the software's ease of use and intuitive user experience. They appreciate how easy it is to import leads from various platforms, assign them to the right team member, and manage sales funnels effectively. The simplicity of using the app, along with features like automated email communications and meeting updates, makes it a highly convenient tool for retailers.
Learning curve for platform familiarity: Some users have found that there is a learning curve associated with becoming familiar with Salesfloor and its limitations in integrating with specific e-commerce platforms.
Cost may be expensive for smaller retailers: For some reviewers, the cost of Salesfloor has been a challenge, particularly for smaller retailers who may find it difficult to seamlessly implement and utilize the software due to budget constraints.
Challenges with training: Training all associates on how to use Salesfloor safely can be a challenge, according to some users. This suggests that there may be difficulties in ensuring consistent knowledge and adoption of the platform among Ventyas associates.