Salesforce Experience CloudFormerly Salesforce Community Cloud
Overview
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…
Celebrate your community in the clouds!
Salesforce Journey - our Pilot testing
An excellent way of working with clients for the money
One of the best CRMs on the market
Better-than-Expected Results from Implementation of Salesforce Experience Cloud
Solid when coupled with Salesforce CRM/other Salesforce applications
Salesforce Experience Cloud - A feature rich tool
Customizable, functional, slightly challenging to independently implement
My first Salesforce experience went like this
Salesforce Portal, I mean Community, I mean Experience Cloud...
Salesforce Experience Cloud - Bring Everything and Everyone Together
User-friendly Salesforce
Best e-commerce SaaS on the market
Salesforce Community Cloud, a Great Foundation for CRM
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo
Demo: Construction Customer Portal on Salesforce Experience Cloud
Salesforce Experience Cloud - Login & Registration
Product Details
- About
- Integrations
- Tech Details
What is Salesforce Experience Cloud?
Salesforce Experience Cloud Video
Salesforce Experience Cloud Integrations
Salesforce Experience Cloud Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(392)Attribute Ratings
Reviews
(1-4 of 4)Salesforce Wins Again with Community Cloud Offerings to Increase Collaborations and Foster Retention
- Enables Stronger Business Relationships
- Creates Brand Identity
- Facilitates Personalized Digital Experiences
- None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
- Poised to Increase Customer Retention
- Poised to Establish More Positive Brand Partnerships/Business Collaborations
- Poised to Help Deliver Higher Marketing to Sales Conversions, Customer Conversions
- Lightning is a robust and forward development platform.
- Access to Salesforce and objects are simple and quick.
- The speed to developing and deploying are very streamlined.
- The development stack requires a decent amount of experience.
- The guide rails for system limits would be a little better if shared with development.
- Known issues are not shared as often, unless a problem is presented.
- Allows our customer quicker self service.
- Allows us to service 24/7.
- Reduces call volumes.
Easy to use and working in the way that we had hoped
- Improving the information that we receive from guests
- Improving communication with our guests
- Improving our ability to keep track of multiple items
- Cost
- Positive ROI in improved sales
- Fewer mistakes
- More information at our finger tips
- It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
- It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
- Integrates well with the rest of an existing Salesforce org if you have one.
- Users will already be familiar with the UI if they're using Salesforce for other reasons.
- You need to build Visualforce pages for any functionality beyond the very standard stuff.
- It doesn't have any "forum" style capability out of the box which is what we were looking to create.
- Depending on how you want to use it, it could require a lot of extra user licenses which can cost money.
- The cost of running community cloud when you consider where you want to grow the community could quickly grow.
- Its given us much better issue and customer satisfaction tracking, since before Community Cloud much of our communications were extremely siloed within Outlook. We had no visibility because communications happened on an individual basis rather than a holistic level (the company).
- We've increased user interaction and given our customers a reason to come to the website repeatedly.
- Our costs have gone up, naturally, as the system proves to be a strong solution. We have pulled in other resources and teams which requires more licenses. I guess that's a sign of success but also a cost.