Overview
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…
An excellent tool for Conversation starter- SAP Conversational AI
Platform to build different types of chatbots easily
SAP Conversational AI Excellent Use for Data Orders & Processing Payments
SAP Conversational AI - Low code convenient natural language services
Intuitive interface, easy to explain, exciting for the team
Sap Conversational AI, a preferred tool for AI digital assistant.
SAP CAI: A Chatbot for the Intelligent Enterprise
SAP Conversation AI is easy to build and use. Wish it offered more features.
How SAP CAI can help you simplify and improve the relationship with your customers.
My SAP Conversational AI Review
Easy data integration
Chatbots using SAP Conversational AI for large multi-channel deployments
Review of SAP Conversational AI
- Enables immediate responses to our Business Users’ SAP …
Experimental Evaluation Yielded Positive Results
Awards
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Pricing
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.
SAP Conversational AI (discontinued) Features
- Supported: Ease-of-use
- Supported: Proprietary natural language processing (NLP) technology
- Supported: Support for multiple languages and voice activation
- Supported: Full integration with SAP portfolio and non-SAP solutions
- Supported: Leverage data analytics
SAP Conversational AI (discontinued) Screenshots
SAP Conversational AI (discontinued) Competitors
- IBM watsonx Assistant
- Heyday AI
- ORAI Robotics
- Termi
- CREALOGIX Conversational AI
- Microsoft LUIS
- Google Dialogflow
SAP Conversational AI (discontinued) Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(65)Attribute Ratings
Reviews
(1-25 of 25)- chatbox
- feedback link
- marketing
- application forms
- dialogue box
- Help tab must be more user friendly
- GUI can be improved
- User experience can be enhanced
- SAP has helped me manage my teams cost in material management.
- SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
- Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
- Please also SAP Conversational AI to be more user friendly with simpler applications.
- Please also provide a faster load time due to the software taking time to respond to multiple requests thus slowing response times.
- Chatbots.
- Text Processing.
- Bot training and Bot testing.
- Natural language processing features.
- Bot connector doesn't get integrated with multiple messaging channels.
- Pricing can be made more competitive.
- Demos can be made more intuitive for customers with no prior experience.
- Intuitive interface and very lean building process.
- Non-SAP integrations and "open source" feeling.
- Frequent updates and changes.
- Active community.
- Missing capabilities compared to other competitors.
- Difficult to understand its positioning after SAP bought RecastAI.
- Lack of concrete use cases when presented to the SAP community.
- It’s rich library of message formatting and rendering and support to various languages.
- It’s intelligent and capable of recognizing the sentiment level as well as its machine learning capability is amazing to capture the user intentions.
- Building a bot does not need a lot of knowledge of coding and does not need a lot of coding. It’s very easy to develop and maintain.
- Tutorial and API reference guide needs improvement so that developers can figure it solution easily. A lot of blogs have been started coming up however, the guide needs to have some examples.
- Not enough mechanism or tutorial available for bot monitoring.
- Limited fallback channel options for connected to live agent which does not making it open to other platforms where SAP interaction center.
Another plus point being SAP keeps bringing and adding new features for improving user as well as developer's experience on the bot platform.
SAP CAI: A Chatbot for the Intelligent Enterprise
- Ability to use natural language with a match of near specific or exact words.
- Easy user interface.
- Available actions on the go and apt suggestions for the next step.
- More documentation on the usability features.
- A richer user interface would attract users towards it.
- The algorithm for understanding the words and language and small typos can be improved upon.
Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.
- Quick build time
- Easy integration with SAP channels
- Not good integration with voice enabled devices like Alexa
- Difficult to integrate with Teams and compatible messages types. Difficult to get user information when integrated. No control over user input. Not all Output message formats are supported by SAP CAI with non-SAP channels.
- SAP Conversational AI is very good when it comes to integrating with SAP channels and chatbots can be quickly developed and deployed. But when it comes to using SAP Conversational AI on multiple non-SAP channels, it is a bit of drag.
- The new FAQ bot creation makes it easier to build a bot for this scenario.
- The API service consumption needs a good amount of coding. An in build development approach for that would save time.
- It also has very few fallback channels and integration with other fall back channels is cumbersome.
My SAP Conversational AI Review
- Bots in any language
- Very easy to use
- Fast time to market
- Classification algorithm.
- Custom enrichments to have a global view of all enrichments for a group of entity values.
- Endpoint that manages gazettes.
Easy data integration
- FAQs.
- Getting data from our APIs.
- Small talk.
- Language support.
- UI customization.
- SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
- It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
- SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
- SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
- There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
- It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
Review of SAP Conversational AI
- Enables immediate responses to our Business Users’ SAP and support related questions in French and German during and outside of office hours anytime, anywhere through the Group Mutual Web site or HelpDesk system.
- Conveys a positive and modern image to our Users, many of which have successfully embraced the chatbot, as evidenced by a 75% first-time resolution rate.
- Natural language processing.
- Integration with social networks and legacy systems.
- User-friendly.
- Predefined templates/BOTs.
- Minimum or no code; can be configured by any business user.
- Task scheduler.
Experimental Evaluation Yielded Positive Results
- Great user interface
- Quick sign-up to first chat bot time
- Well working machine learning algorithms that understand conversations well
- Add more predefined skills
- Explain better on the web page where the limitations of the current technology are, e.g. is it working with negations, say "The movie was great and everything was great is not what I think".
SAP Conversational AI = Sensational AI
- Ease Of Use
- Deployment on Range of Applications - Facebook, Slack, etc
- Integration with Alexa
- Ease of connection to SAP Backend
- Ease of Deployment on Google Hangouts
CAI looks promising, awaiting value
- Ease of use
- Fewer clicks & navigation
- Performance wise, the product is quite good
- Does not provide out of box support for attachment upload or screenshot processing to the bot
- The CAI Chatbot endpoint doesn't connect directly to our business logic and needs expensive implementation changes
- Authentication process is not available within CAI, it relies on other third party provider
Great product, fantastic support!
- Drag-and-drop user interface making it accessible for technical as well as non-technical users.
- Free tier to develop different chatbots without cost -> easily able to start a proof of concept.
- Integratable with lots of different channels.
- Different opensource (GitHub) projects making it easy to customize the Conversational AI client or self-host the connector.
- Great API + documentation making it a breeze for developers to integrate chatbots in different architectures.
- Better copy-paste functionality in order to copy certain intents between bots without having to make them public.
- Possibility to export data of intents and entities to CSV.
- Better version control -> see differences between the versions easily.
Nice but only for English
- Guide new users in onboarding process.
- Let user talk freely without reading from a screen or pressing in it.
- Gaining general information from user before engaging a real employee.
- Other languages besides English.
- Let organize workflows drive the conversation.
- More standard domains.
SAP tools that make you think of SAP as a startup.
- User interface. SAP CAI has the best approach to help non-technical people to understand and design chatbots efficiently
- Documentation and community. You always find responses to your questions
- French NLP efficiency
- Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
- Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint
SAP CAI is not so well suited when working on very complex bots with a lot of API calls and memory use. It can be troublesome to obtain the exact behavior that you want to offer to your users.
SAP Conversational AI for the first lead
- Simple User Interface
- Simple Backend to work with and easy implementation of conversational flows
- Fast response time
- The overall uptime of the servers
- The options to customize the UI
SAP CAI is amazing!
- Multiple language support.
- Short implementation time.
- API based, so easily integrated with other tools like Skype for Business and social.
- Better knowledge centers/forums to train SAP consultants on this technology. No good best practices found on SAP training hub nor on SAP provider (SAP SCN/ FAQ etc). Would like something like SAP best practices for core modules. We find documentation is missing.
Sap CAI Review
- Articulate Intents
- Easy debug
- Simple interface
- Connection to SAP ECC
- Security integration with sms authentication
- More connection adapters with minimal coding
SAP CAI - Adding Intelligence to Enterprise
The bot is hosted in Skype and it is pretty good in terms of handling requests from the end-user. The process used to be complex. End-users used to create a ticket for each invidual request and then it used to take time for processing all these. With SAP Conversational AI, it's much much simpler, no longer takes as long, doesn't create a large load on resources, and it is saving time and resources at the same time.
- Building a bot is very easy because it comes with a great UI. Non-AI and ML developers can develop a chatbot with it. Not too much coding required. You need to know either node.js or Python to build webhook only.
- Recent features like factbot, generating bot from odata, and SSO for S/4HANA make it more unique and enterprise-grade which is very rare to see in other chatbot platforms.
- There are many organizations who don't want to host any chatbots in public-facing social media for security reasons. SAP CAI gives the freedom of choice to host in their own client application.
- Currently what it is missing is language support in all the languages. There are many places where people don't speak English. Training bots in different languages like Portuguese, Chinese, etc. is pretty difficult as most of the advanced functionality of NLP are only available for English, Dutch, or French in SAP CAI.
- Except for the SSO based web client feature, if someone wants to host their chatbot in another social channel like Telegram or Facebook Messenger, they have to take care of user authentication themselves as there is no embedded security framework for handling authentication.
- Currently SAP CAI has some standard channels but should offer more, like Google Assistant and WhatsApp.
It is less appropriate if you are looking for designing a trivia-based game or social bot.
A platform for every need, but with small gaps.
- The simplicity of logical development of the chatbot, in part thanks to a block development environment.
- You can easily connect to Facebook Messanger, Telegram and other messaging platforms, offering a small detailed tutorial for each one. If you want to link to a site, it offers a simple interface to customize the chat mask, so it generates a simple snippet that you just need to copy and paste.
- Except in special implementations, it's sufficient to know JSON technology and some syntax for the management of the "memory" to develop a complete bot, without writing a line of code.
- The platform does not handle the sending of photos by users, blocking several use cases in which a chatbot would be very useful.
- The integration with SAP's universe is very limited.
- The pricing for reselling your chatbot is quite high, and therefore products for small customers will be expensive while the price normalizes for larger projects.
Great tool that is growing super fast
- Easy UI
- Lots of channel integrations
- Different programming languages
- There could be a platform to help us build the webhook.
- Destination input inside the platform to ease the connection to the backend system.
- More customizations for the bot UI (different styles, change of images).
My SAP Conversational AI Review
- Great for NLP
- Pretty easy to integrate
- Reliable
Early product that gets the worm :)
- Understading (NLU)
- Connector
- Entity
- Transparency on NLU
It's less appropriate when you have a lot of different questions, when you need a meta bot or when you don't have much training data.