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Users of SapphireIMS have found the software to be valuable in several key use cases. Firstly, it has proven effective for incident …
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Product Details
- About
- Tech Details
What is SapphireIMS?
SapphireIMS Features
- Supported: Audit Management
- Supported: Configuration Management
- Supported: Cost Tracking
- Supported: Incident Management
- Supported: Inventory Management
- Supported: Procurement Management
- Supported: Reporting/Analytics
- Supported: Alerts/Notifications
- Supported: Asset Tracking
- Supported: Change Management
- Supported: Compliance Tracking
- Supported: Contract/License Management
- Supported: Maintenance Management
- Supported: Requisition Management
- Supported: Supplier Management
- Supported: Support Ticket Management
- Supported: Equipment Management
- Supported: IT Asset Management
- Supported: Mobile Access
- Supported: Parts Management
- Supported: Preventive Maintenance
- Supported: Software License Management
- Supported: Warranty Tracking
- Supported: Work Order Management
- Supported: Availability Management
- Supported: Problem Management
- Supported: Project Management
- Supported: Release Management
- Supported: Self Service Portal
- Supported: CMDB
- Supported: Knowledge Base Management
- Supported: Remote Access/Control
- Supported: Service Level Agreement (SLA) Management
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Third Party Integrations
SapphireIMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Linux, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of SapphireIMS have found the software to be valuable in several key use cases. Firstly, it has proven effective for incident management, allowing users to efficiently track and resolve issues. With the automated reports and alerts, management is able to stay informed and take proactive measures to address incidents, resulting in improved visibility and control over tickets. This has led to a better customer experience, with reduced complaints and a smoother escalation process.
Another important use case is asset management. SapphireIMS simplifies the task of managing IT assets by providing users with the ability to track all software and hardware within their organization. This level of visibility allows for better inventory management, reducing the risk of lost or misplaced assets. Additionally, the software's customizable features enable users to tailor it according to their specific needs, without any tool-based restrictions.
Additionally, SapphireIMS has proven beneficial for organizations with multiple locations. Its robust control and monitoring capabilities provide centralized oversight, ensuring consistency and efficiency across various branches. The software's alerting system, including SMS and email notifications, helps users stay informed in real-time about critical events. Furthermore, SapphireIMS facilitates root cause analysis, enabling stakeholders to identify underlying issues more easily and define improved processes.
In summary, SapphireIMS offers a range of user-friendly features that cater to diverse organizational needs. From incident management and asset tracking to multi-location control and automation capabilities, this versatile software has proven its worth in optimizing operations and improving customer satisfaction.
Comprehensive Asset Management: Multiple users have found SapphireIMS to be a comprehensive tool for managing assets, allowing them to easily access all asset details with just a single click. This feature has been praised by several reviewers for its efficiency and convenience.
Customizable Nature: Many users appreciate the customizable nature of SapphireIMS, stating that it can be tailored to their specific environment requirements. The ability to customize the software according to their needs has been highlighted as a significant advantage by multiple reviewers.
User-Friendly Interface: Several reviewers have commended the user-friendly nature of SapphireIMS, mentioning that configuring the tool and managing its settings is easy. Users have also appreciated the simplicity and ease of use when it comes to managing asset inventory through SapphireIMS.
Mobile app dashboard and reporting: Many users have expressed dissatisfaction with the mobile app dashboard and reporting feature in SapphireIMS, stating that it is the worst aspect of the software. Reviewers have found it to be incomplete, difficult to navigate, and lacking important functionalities that are expected in a modern industry standard mobile app.
Performance impact of client agent: Some reviewers have reported that the Sapphire client agent occupies excessive memory and negatively impacts system performance. This has resulted in slower overall system operations and has caused frustration among users who rely on efficient and smooth-running software.
Support needs improvement: Several users have mentioned that support for SapphireIMS could be better. They feel that response times are too slow, leading to prolonged downtime and a negative customer experience. Additionally, reviewers have mentioned a desire for improved support through features such as a chat bot, which would provide quicker assistance for common issues.