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SapphireOne

SapphireOne

Overview

What is SapphireOne?

SapphireOne is an integrated ERP, CRM, and business accounting software solution offered by SapphireOne Pty Ltd. It is designed to streamline and automate various business processes, including financial management, inventory control, project management, payroll, and more. According to the vendor, SapphireOne...

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Recent Reviews

TrustRadius Insights

SapphireOne has proven to be a reliable and efficient software solution for various business needs. Users have praised its automated …
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SapphireOne?

SapphireOne is an integrated ERP, CRM, and business accounting software solution offered by SapphireOne Pty Ltd. It is designed to streamline and automate various business processes, including financial management, inventory control, project management, payroll, and more. According to the vendor, SapphireOne caters to businesses of all sizes, from small startups to large enterprises. The software is utilized by professionals in finance and accounting, supply chain and inventory management, project management, human resources management, and asset management.

Key Features

Accounts: According to the vendor, SapphireOne offers robust financial management and accounting functionality. It includes modules for accounts receivable, accounts payable, and general ledger, ensuring compliance with accounting standards and regulations.

Inventory: The vendor states that SapphireOne provides tools for managing product inventory, sales, purchasing, and distribution. It also offers features such as manufacturing Bill of Materials (BOM) functionality and efficient import on costing and distribution, aiming to optimize supply chain operations.

Job Projects: SapphireOne is said to provide comprehensive job project management and costing features. It enables businesses to track timesheets, allocate resources, and monitor project activities. The software also offers budgeting and Gantt charts to aid in effective project planning.

Assets: According to the vendor, SapphireOne includes an asset management module that allows businesses to efficiently manage fixed assets, depreciation schedules, and asset tracking. It also offers features for asset maintenance and tracking, providing a centralized location for managing asset records.

Payroll/HR: SapphireOne is claimed to streamline payroll processing and human resources management. It automates payroll calculations, tax calculations, and employee data and benefits administration, aiming to ensure compliance with tax and labor regulations.

Management: The vendor states that SapphireOne offers powerful business intelligence tools for reporting and data analysis. Users can generate customizable reports and visualize data to make informed decisions based on real-time information. The software also provides key performance indicators (KPIs) for monitoring performance.

Utilities: According to the vendor, SapphireOne includes a utilities module that allows users to manage system settings and security. It provides data backup and import/export functionality, as well as tools for managing SapphireOne functions. The software can be customized to suit specific business needs.

Workbook: SapphireOne offers a comprehensive and flexible workspace for inquiries and data management, according to the vendor. It includes features for managing contacts, actions, digital media, and documents. Users can also track notes, maintain a mail book, log phone calls, and manage visitors. The software includes a calendar and PDF capture features.

Web Pack: SapphireOne provides web-based access to the software, allowing users to access and collaborate on the platform remotely. According to the vendor, it supports various devices and operating systems, ensuring secure and encrypted data transmission.

Knowledge Base: SapphireOne offers an online knowledge base that serves as a valuable resource for information and support, according to the vendor. It contains articles and guides on SapphireOne features, helping users troubleshoot issues and learn more about the software.

SapphireOne Features

  • Supported: Accounts Payable
  • Supported: Accounts Receivable
  • Supported: Bank Reconciliation
  • Supported: Billing & Invoicing
  • Supported: Budgeting/Forecasting
  • Supported: Expense Tracking
  • Supported: Financial Management
  • Supported: Financial Reporting
  • Supported: Fixed Asset Management
  • Supported: Fund Accounting
  • Supported: General Ledger
  • Supported: Inventory Management
  • Supported: Multi-Currency
  • Supported: Nonprofits
  • Supported: Payroll Management
  • Supported: Project Accounting
  • Supported: Purchase Order Management
  • Supported: Tax Management
  • Supported: CRM
  • Supported: Distribution Management
  • Supported: Enterprise Asset Management
  • Supported: HR Management
  • Supported: Order Management
  • Supported: Project Management
  • Supported: Reporting/Analytics
  • Supported: Supply Chain Management
  • Supported: Transaction Management

SapphireOne Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based, Mac, Windows, Linux
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SapphireOne has proven to be a reliable and efficient software solution for various business needs. Users have praised its automated pricing feature, which has allowed them to easily create pricing strategies. Additionally, the ability to store multiple customers' SKU numbers against an item has been particularly helpful for placing orders. The software's stability and user-friendly interface have made it a trusted platform for users, ensuring a smooth and seamless experience.

Furthermore, SapphireOne's training program has been highly regarded by users for saving time and simplifying job tasks. Customers appreciate the software's progressive nature, as it continually evolves to meet their changing needs. With its diverse range of features, SapphireOne serves as a central source for all accounting requirements, eliminating the need for third-party support. Small retailers and wholesalers especially benefit from this integrated software package, effectively managing both their accounting and sales functions.

Despite initial concerns about its capabilities, users have discovered that SapphireOne consistently delivers evolving features that meet demanding requests on a daily basis. The software accommodates various business activities such as technical support, training programs, equipment hire, and online shops. Users have become dependent on SapphireOne for the daily conduct and effective management of their businesses.

Moreover, SapphireOne stands out with its unique working relationship with the development team, promptly implementing requested features in a timely manner. Its extensive feature set includes Microsoft Excel link, barcode scanning, iPhone/iPad integration, advanced document management, and payroll functionalities. Users have relied on SapphireOne for over 10 years and have found the support team to be efficient in assisting with queries and issues while also welcoming suggestions for new features and functionality.

Intuitive User Interface: Several users have found the Inventory Module in SapphireOne to be easy to work with, indicating an intuitive user interface that facilitates smooth navigation and task completion.

Comprehensive Importer Feature: Reviewers have appreciated the detailed functionality of the Importer feature, suggesting that SapphireOne offers comprehensive options for importing data.

Reliable Sales and Purchase Order Management: Users have praised the solidity of the Sales to Purchase order and Back to back orders features in SapphireOne, indicating that the system efficiently handles these operations, providing a reliable and seamless experience.

Costly Customizations: Several users have found the customizations of SapphireOne to be expensive, with development costs and an ongoing annual fee of 25% for customization. This has limited the amount of customization that some users are willing to approve.

Confusion in Goods Receipts: There have been reports from users about issues with goods receipt values reflecting the total original order value instead of the quantity being received. This has caused confusion when trying to match up against AP invoices.

Challenges with GST on Invoices: Some users have experienced difficulties with the GST appearing on invoices when it shouldn't, or vice versa. This inconsistency has led to frustration among users who rely on accurate invoice generation and reporting.

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