SATISFYD

SATISFYD is a customer and employee experience solution offered by the SATISFYD vendor. According to the vendor, the product aims to assist organizations in improving customer retention, profitability, and employee engagement. It caters to heavy equipment companies of all sizes, including small businesses and large enterprises. The solution is commonly used by heavy equipment dealerships, agricultural equipment dealerships, construction equipment dealerships, rental equipment dealerships, and precision agriculture equipment dealerships.

Key Features

Voice of Customer: SATISFYD's Voice of Customer (VoC) solution enables businesses to collect and leverage customer feedback. Customer comments provide valuable insights for driving innovation, improving profitability, and generating demand. The solution also offers industry-specific benchmarking to help businesses assess their performance and identify areas for improvement. Customizable surveys allow businesses to tailor their approach to surveying customers, including selecting the target audience, timing, and frequency.

Voice of Employee: SATISFYD's Voice of Employee (VoE) solution helps businesses assess and enhance employee engagement. Third-party involvement encourages open and honest responses from employees. The program identifies improvement opportunities in areas such as job satisfaction, supervisor relationships, and compensation. Pulse surveys allow for quick measurement and mid-course correction to track progress.

Leadership Assessment: SATISFYD's Leadership Assessment solution supports training and development initiatives for current and future leaders. It provides a comprehensive view of leadership performance through self-assessment and feedback from direct reports, supervisors, and peers. The program helps identify areas for development and opportunities for personal growth, assisting in defining overall leadership development goals and aligning them with training programs.

Certified Dealer Program: SATISFYD's Certified Dealer Program recognizes dealerships that consistently deliver exceptional customer experiences and exhibit outstanding employee engagement. Certified Dealers can display their status on websites, social channels, review sites, and in print collateral. The program includes an annual Top Dealer Award for exceptional customer experience and outstanding employee engagement. Being a Certified Dealer brings benefits such as increased customer loyalty, brand awareness, and the ability to attract and retain top talent.

Referral Partner Program (RPP): The SATISFYD Referral Partner Program offers individuals the opportunity to provide value and ROI to their industry colleagues and customers. Referral partners receive a 10% commission on sales referred to SATISFYD. The program is suitable for consultants, sales trainers, and solution providers who closely work with businesses. Referral partners receive personal demonstrations of SATISFYD and ongoing updates on features and marketing collateral.