Saysimple

Saysimple is an omni-channel communications platform that aims to streamline customer interactions for businesses of all sizes. According to the vendor, Saysimple provides a centralized inbox, automation features, and integration capabilities, allowing businesses to effectively manage customer communication and enhance the overall customer experience. The platform supports multiple messaging channels, including WhatsApp, Facebook Messenger, Livechat, and email.

Key Features

Omnichannel Inbox: According to the vendor, Saysimple offers a feature that allows businesses to manage all customer communication channels from one inbox. This includes support for WhatsApp Business, Web chat, Facebook Messenger, and email. The vendor claims that multiple agents can collaborate and respond to customer inquiries efficiently, resulting in low resolution times.

Engage: The vendor states that Saysimple enables businesses to reach their target audience through WhatsApp Broadcasting. They claim that businesses can personalize broadcast messages with variables, import contacts, and create segmented lists for targeted messaging. Real-time delivery and open rate tracking are also provided to ensure effective communication.

WhatsApp Flows: According to the vendor, Saysimple offers automation features that allow businesses to automate answers to frequently asked questions. They claim that businesses can also route conversations to the right department based on customer intent and collect additional information from customers to provide better support. Quick replies and templates are available to enable faster responses.

Call Deflection: The vendor claims that Saysimple provides a feature that allows businesses to redirect incoming calls to alternative service channels. This is said to reduce wait times and workload for customer service agents. The vendor also claims that businesses can prioritize requests from incoming calls to improve customer satisfaction and agent productivity.

Analytics & Insights: Saysimple offers a feature that allows businesses to monitor and track key performance indicators (KPIs), evaluate agent performance, and allocate resources effectively, according to the vendor. They claim that businesses can analyze customer interactions to improve the customer journey. The vendor also states that conversational AI can be utilized for sentiment analysis and categorization.

WhatsApp Business Inbox: According to the vendor, Saysimple enables businesses to manage customer conversations through WhatsApp Business. They claim that businesses can also support other channels such as Facebook Messenger, Livechat, and email. The vendor states that integration with existing software, such as payment providers and CRM systems, is possible. They also claim that collaboration and quick work sharing between agents are facilitated.