Score CRM

Score CRM is a fully hosted CRM solution designed to streamline operations and provide unprecedented visibility for sports and entertainment organizations. According to the vendor, the product integrates the Sales Office and Box Office through an intelligent integration process with the Ticketing System, eliminating duplicate data entry. Score CRM is targeted at sports teams, entertainment venues, event management companies, ticketing agencies, and marketing and sales teams in the sports and entertainment industry.

Key Features

Account and Contact Management: According to the vendor, Score CRM provides a complete customer and prospect view across the entire organization, enabling tracking of customer interactions and communication history. It offers a centralized database for managing customer information and allows for segmentation and targeting of specific customer groups.

Contract Management with eSignature: The vendor claims that this feature allows users to manage multiple contracts, line items, and payment schedules per account. It streamlines the contract management process by enabling easy execution of contracts through online signature capture. Score CRM also provides a centralized repository for contract documents.

Up Sell Analysis: According to the vendor, sales teams can quickly and easily identify fans based on ticket type, games attended, or dollars spent. It helps identify potential upsell opportunities and provides insights into customer buying patterns and preferences. This enables targeted marketing and sales campaigns based on customer behavior.

Tasks and Activity Tracking: Score CRM allows users to record activities and follow-up actions such as phone calls, emails, and meetings, according to the vendor. It provides a centralized view of tasks and activities for improved collaboration among team members. This feature helps sales teams stay organized, prioritize their workload, and enables better communication and coordination.

Inventory Management: The vendor claims that this feature tracks and manages the organization's asset inventory, providing a comprehensive view of available assets and their status. It enables efficient management of merchandise, promotional items, and other assets, ensuring accurate inventory levels and reducing the risk of stockouts.

Ticket Usage and Fan Loyalty: Score CRM efficiently tracks attendance for season ticket holders, providing insights into fan loyalty and ticket usage patterns, according to the vendor. It helps optimize the use of ticket packages and maximize fan engagement. This feature also enables targeted communication and offers based on fan behavior.

Opportunity Tracking: According to the vendor, Score CRM tracks sales opportunities and forecasts revenue. It helps sales teams prioritize leads and close more business by providing insights into the sales pipeline and revenue projections. This enables better sales forecasting and resource allocation.

Reports and Analytics: The vendor states that Score CRM provides enhanced business intelligence through real-time reporting. It generates customizable reports and dashboards for data analysis, helping identify trends, patterns, and opportunities for improvement. This feature enables data-driven decision-making and performance tracking.

Email & Marketing Campaign Management: Score CRM offers a flexible and easy-to-use WSIWYG email template designer, according to the vendor. It provides a powerful, intuitive filtering and segmentation capability, enabling targeted email campaigns based on customer attributes and behaviors. This feature also tracks email campaign performance and engagement metrics.

Renewal Tracking: According to the vendor, this feature quickly and easily identifies all types of renewals and assigns or reassigns renewal tasks to sales team members. It ensures timely follow-up and renewal of customer contracts, providing visibility into renewal rates and revenue projections.