Screver

The Screver Experience Cloud, developed by Capptoo AG, is a Customer & Employee Feedback Management Platform that aims to optimize the customer journey and enhance employee performance. According to the vendor, this solution is suitable for organizations of any size and caters to a wide range of professions and industries, including business developers, product owners, program managers, digital transformation professionals, and the pharma industry.

Key Features

Boost Sales: According to the vendor, Screver enables the optimization of touch-points along the customer journey in the sales funnel by collecting omnichannel feedback through Email, SMS, and WhatsApp. The vendor claims that immediate action can be taken to mitigate negative feelings and increase the chance of making a sale. The platform offers pulse surveys to measure the happiness factor, as well as customer and product satisfaction surveys and trend questions for understanding tendencies. Real-time analysis and segments, omni-channel distribution, and Net Promoter Score® are also provided.

Increase Employee Performance: The vendor states that Screver helps in understanding the main challenges faced by the workforce and enables the identification and resolution of potential problems quickly. The platform offers various surveys, such as Interview to Post Exit Surveys, Performance/MBO Feedback, Pulse Surveys, Trend Questions, and 360 Degree Assessments, to gain insights into individual and team skills and drive performance throughout the company. The vendor claims that powerful real-time analytics can be leveraged for valuable insights.

Blend Easily into Enterprise Environments: According to the vendor, Screver is designed as a pure Business to Business Feedback Management Platform that can seamlessly integrate into enterprise ecosystems of any size. The vendor states that the solution can be integrated rapidly and cost-effectively into existing enterprise systems. The platform offers features like auto translation to 10+ languages, a headless architecture allowing the use of different front-ends, event-based surveys triggered in CRM, API, webhooks, and integrations. Customization and white-labeling options are also available.

Get a 360 Degree Company View: The vendor claims that Screver allows organizations to analyze feedback and gain insights into the gaps and growth potential of the entire customer and employee experience. The platform offers in-depth analytics, real-time reports, pulse and trend surveys, and dedicated dashboards to uncover trends and identify opportunities for improvement.