sensedata

SenseData is a platform offered by SenseData Tecnologia Ltda that aims to improve the relationship between businesses and their customers. According to the vendor, this platform provides customer success services and data-driven insights to enhance customer experiences and drive business growth. SenseData caters to companies of all sizes, from small startups to large enterprises. It is used by professionals in customer success, customer experience, marketing, and sales, as well as industries such as technology, healthcare, and marketplaces.

Key Features

According to the vendor, SenseData offers the following key features:

360º Customer View: Centralize all customer information in one place, including indicators, relationship history, activities, and contact lists.

Data Integration and Transformation: Easily integrate with various tools and data sources to obtain a complete and detailed view of each customer.

Over 200 Available Integrations: Access a wide range of integrations to enhance the capabilities of the platform.

Create Customized Customer Journeys: Develop personalized journeys for each customer and monitor their performance to guide them towards their goals.

Automated and Scalable Actions: Trigger automated actions based on customer behavioral data and communicate through various channels such as email, SMS, WhatsApp, and web push.

Identify Upsell and Cross-sell Opportunities: Utilize data to identify additional sales opportunities within the existing customer base and create specific actions to promote product or service expansion.

Integrated Analytics: Track the results of actions, generate executive reports, and analyze performance to make data-driven decisions.

Track Key Business Indicators: Monitor important indicators such as health score, active customers, SLA breaches, overdue financial titles, engagement scores, email metrics, days without touch, CSAT and NPS, churn rates, MRR, and variation indicators.

Customizable Indicators: Build custom indicators based on operational needs.

Mobile App Access: Access the platform through the mobile application on smartphones, allowing easy retrieval of information and task performance from anywhere.