Seraph

Seraph Help Desk is a versatile Customer Support Management System designed to efficiently manage and track support cases for IT support companies, retail shops, business service providers, technology companies, and consulting firms. It caters to businesses of all sizes, from small retail shops to large enterprises. According to the vendor, Seraph Help Desk offers a range of features to enhance customer support and streamline operations.

Key Features

Business Calendar: Seraph Help Desk provides a calendar with various views, manual and automatic event entries, and configurable alerts to help businesses organize and manage their schedules effectively.

Issue Tracking: Seraph Help Desk includes a comprehensive Issue Tracking System that allows businesses to track and manage support cases. It can link cases to clients, locations, stock, files, images, severity, reports, and status for efficient resolution, as claimed by the vendor.

Credit Control: Seraph Help Desk has a powerful credit control module, enabling businesses to manage sales, invoices issued and received, and contracts. Invoices are automatically generated with each sale and completed issue, ensuring accurate financial management.

Clients Base: Seraph Help Desk offers an organized and easily accessible database of private and business clients, including their issue history, invoices, multiple locations, and contracts. This feature aims to streamline client management and enhance customer service.

Stock Control: Seraph Help Desk provides tools for monitoring stock, allowing businesses to classify stock by categories, providers, and orders. This feature aims to ensure efficient stock management and help businesses avoid stock-related issues.

Human Resources: Seraph Help Desk includes a human resources module that helps businesses keep track of employees' holidays, schedule, and productivity. It also features a point-based award system to improve employees' motivation and engagement, according to the vendor.

Mobile App: Seraph Help Desk offers a mobile app for Android devices, with plans to expand availability to iOS and Windows Phone soon. This allows businesses to access and manage their support cases on the go, ensuring seamless customer service.

Statistics: Seraph Help Desk provides various graphics to showcase general results, including staff proficiency, best-selling products, and productivity per month, according to the vendor. These insights help businesses make data-driven decisions and identify areas for improvement.

Open Source: Seraph Help Desk is an open-source solution, allowing businesses to customize the software according to their specific needs. This flexibility empowers businesses to tailor the system to their unique requirements.

REST API: Seraph Help Desk offers a REST API, enabling businesses to interact with the system from any language using HTTP calls, according to the vendor. This feature facilitates seamless integration with other software and systems, enhancing overall efficiency and productivity.