ManageEngine ServiceDesk PlusPricing

High cost User management Documentation Lack number of updates … front of Jira Service Management with a few more steps because of the lower cost.

of features available that our business required, and a more reasonable price than some of the other products that were looked at.

instance of the tool, as it has no multi-tenant capability. It can get very expensive when buying a license for multiple instances of this tool. While there … must add a new instance, hence a new license. The tool is probably on the expensive side (34,000 USD per 130 technicians per year). There is no usage beyond … not require any development effort. On the other ha…

that have transformed our support service delivery, and which would have cost us thousands more over the years that we've used this product.

track of pending issues Tracks late and unresolved issues Shows the overall value of what your technicians are doing for the company Keeps a searchable history

Modular pricing allows you to buy what you need. Not quite worth the price tag

receive an item in the purchase order, you arent allowed to edit what the cost of the item was actually bought for without resubmitting the req.