TrustRadius Insights
Users of ServiceMonster have found the software to be a valuable tool for solving a variety of business problems. Firstly, the program's …
Starting at $39 per month
View PricingOverview
What is ServiceMonster?
ServiceMonster is a business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. ServiceMonster is designed specifically for the field service industry, from the company of the same name in Bellingham, Washington.
Recent Reviews
Leaving a review helps other professionals like you evaluate Field Service Management Software
Be the first one in your network to review ServiceMonster, and make your voice heard!
Get StartedPricing
Basic
$39
Cloud
per month 1 license (Extra User Licenses are $10/month)
Grow
$105
Cloud
per month 5 licenses (Extra User Licenses are $10/month)
Premier
$159
Cloud
per month 10 licenses (Extra User Licenses are $10/month)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.servicemonster.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month
Product Demos
Create an Invoice: The Quickstart Guide Pt. 3
YouTube
Schedule an Appointment: The Quickstart Guide Pt. 2
YouTube
Create an Order: The Quickstart Guide Pt. 1
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ServiceMonster?
ServiceMonster is a business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. With a 20-year history in the industry, ServiceMonster helps service pros make their businesses more professional and efficient.
Features supplied by ServiceMonster include:
Features supplied by ServiceMonster include:
- Scheduling
- Estimates & Follow-Up - Create and send estimates via email or text
- Lead Management & Sales Tools - Track leads throughout the whole sales process on both desktop and mobile.
- Client Management (CRM) - Know what services clients need and when they need it.
- Work Orders - View, create, & edit work orders so that technicians at any level know what they need to do on the job.
- Employee Management - Different access levels allow employees to see only what is necessary.
- Job Completion - With the job completion checklist on both mobile & desktop, techs can know what steps to take to finish a job.
- Invoicing & Payments - Get paid instantly on the job, or send an invoice to be paid later.
- Automated Marketing - Utilize automated drip campaigns to save time while increasing client communication.
- Reports & Dashboards
- FillMySchedule - An automated direct-mail marketing program, to send stamped, enveloped, tent-fold cards to customers.
ServiceMonster Screenshots
ServiceMonster Videos
The ServiceMonster Quick Start Guide
Integrating QuickBooks with ServiceMonster
ServiceMonster Integrations
ServiceMonster Competitors
ServiceMonster Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
Frequently Asked Questions
ServiceMonster is a business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. ServiceMonster is designed specifically for the field service industry, from the company of the same name in Bellingham, Washington.
ServiceMonster starts at $39.
The most common users of ServiceMonster are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of ServiceMonster have found the software to be a valuable tool for solving a variety of business problems. Firstly, the program's reporting features and lead tracking capabilities have been highly praised by users. These features help technicians stay accountable for sales and service, providing them with valuable insights into their performance. This helps businesses track their progress and make informed decisions to drive growth and improve customer satisfaction.
Additionally, ServiceMonster's easy-to-use interface allows users to keep accurate and up-to-date customer records. This is crucial for businesses in various industries as it ensures that important information is easily accessible and organized. Furthermore, the software's CRM capabilities have been positively reviewed by users, enabling companies to effectively manage their customer relationships, improve communication, and provide personalized service.
ServiceMonster also offers route scheduling and automated reminder emails, which have proven to be time-saving and productivity-enhancing features. Businesses utilizing these capabilities have seen an increase in sales by efficiently scheduling routes and staying in contact with customers through automated reminders. Moreover, users appreciate the responsive in-house support provided by ServiceMonster, ensuring that any issues are promptly addressed.
Overall, ServiceMonster is considered a good software solution by its users due to its ability to provide valuable insights through reporting features, efficient customer record management, effective CRM capabilities, time-saving features such as route scheduling and automated reminders, as well as responsive support. It has helped businesses streamline operations, increase sales, and improve overall efficiency.
Simple and Consistent Experience: Several users have praised Service Monster for delivering a simple and consistent experience. They appreciate the software's user-friendly interface and easy navigation, making it easy to maneuver through the program. This consistent experience has allowed users to rely on Service Monster for their scheduling, accounts receivable, reminders, and more over many years.
Top-notch Customer Service: Many reviewers have highlighted the exceptional customer service provided by Service Monster. They appreciate that they rarely get transferred to someone else when seeking support and that their problems are promptly resolved. The unbeatable customer service from Service Monster is described as honest, proficient, and always available when needed.
Effective Recruitment Tool: Some users have found ServiceMonster to be an effective recruitment tool. They believe that the comprehensive database of candidates makes it an ideal platform for finding top talent in the market, particularly for C2C candidates. The simplicity and effectiveness of ServiceMonster as a recruitment tool have been commended by recruiters who find it one of the most convenient options available.
Complicated Filtering in Marketing Section: Some users have found the filtering options in the marketing section to be complicated and suggest that it could be made easier.
Difficulty with Understanding Marketing Features: Reviewers have mentioned that understanding how to use drip campaigns and other marketing features can be difficult initially, indicating a learning curve for these functionalities.
Lack of Comprehensive Training: Several reviewers expressed that the software would benefit from having a training class or more comprehensive training resources to help users utilize all the available features effectively.